Frequently Asked Questions

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You asked: I've moved house, how do I update my address details for my critical illness policy?

If you've moved house, you can tell us over the phone or by post. - Call us on 0800 068 4232. - Or write to us at Aviva Life, Norwich BCC, PO Box 520, Norwich, NR1 3WG. Please include your policy number, and give us both your old and new address on a signed and dated letter.

If your policy was previously Friends Life, please visit the contact us page to find the correct details.

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