Frequently Asked Questions

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You asked: Who gets the money if I have a valid critical illness claim?

Ordinarily, when a critical illness claim is paid, it will be paid to the person(s) who owns the policy.

If the policy was set up in trust or assigned to a mortgage lender, the money will go to the trustees of the trust, or to the mortgage lender.

If you're unsure who's entitled to the insurance money from your policy, please call us on 0800 015 1142 (between Monday to Friday, 8.30am - 5.30pm). We'll be happy to help.

If your policy was previously Friends Life please visit the contact us page to find the correct details.

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