Frequently Asked Questions

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You asked: Why is it a good idea to complete the critical illness claim form by telephone?

To put it simply, we can deal with your claim faster. Once you've told us that you want to make a claim, one of our assessors will speak to you and can complete the claim form for you over the phone, then they'll confirm the next steps and outline any timescales.

To make a claim, call 0800 068 4232.

You can complete the critical illness claim form yourself and post it to us at Aviva, Claims Assessment Team, PO BOX 520, Norwich, NR1 3WG, but it's likely to delay the claim whilst we wait for the post.

If your policy was previously Friends Life please visit the contact us page to find the correct details.

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