Wellbeing services from Aviva

Where there's wellbeing there's a way

Live smarter with a new approach to wellbeing

We’re dedicated to helping you live your best life. That means encouraging you to consider your wellbeing in terms of everything you do — what you eat, how active you are, your mental health, how you sleep and how you spend and save money. By promoting healthier habits and encouraging step-by-step changes, we help people take positive actions and make balanced and informed lifestyle choices.

Whether it's through MyHealthCounts, Aviva Digital GP, Get Active or the Stress Counselling Helpline there's a service to support you.

Read more about our services


Knowing me, knowing Q

What is it?

MyHealthCounts can help you find out how healthy you are and could help save you money on your renewal premium.

How is it helpful?

Ever wondered how your health compares to other people like yourself? Completing our online health assessment gives you a ‘Q score’ – a figure which is used to calculate your discount. The higher your score, the lower your health risk.

You can improve your score by joining one of our 12 week programmes that keep you on track to reach your goals.

How can I access this?

MyHealthCounts is provided to all of our Healthier Solutions customers at no additional cost. Members over the age of 18 are invited to join MyHealthCounts after a policy is purchased.  

Aviva Digital GP

Doc around the clock

What is it?

Aviva Digital GP, powered by Square Health, is like putting a GP in your pocket. It’s an app which gives you access to the guidance you need from an NHS-registered private GP via the app – you can have five video consultations per member per policy year, 24/7.

How is it helpful?

You’ll get around the clock access to GP video consultations and repeat NHS prescriptions – at no additional cost.

The app offers access to all this support:

GP choice 

You will be offered both male and female GPs to choose from. You can also select to search for a GP whom you have seen previously, via the app, within the last six months in order to book directly with them –subject to availability. Additionally, you can review GP bios and make a selection based on who best suits your needs according to their profile.

Repeat NHS prescriptions       

You can order prescribed repeat medication within the app (all NHS England exemptions accepted) and get free UK delivery.

Private prescription delivery service

You have the option to choose delivery of medication to your home, office or other nominated location, or choose to collect from your local pharmacy. All private prescriptions will carry an associated charge.

Your children under 16

If you have any children under 16 you can add them to your account for paediatric consultations, with a limit of up to 10 children per member.

When time matters, this app helps

Video consultations can help save time, with no need to visit a GP surgery. You could have an appointment in as little as 30 minutes and appointments can be booked 24/7 – most are available on the same day, but all are guaranteed within 24 hours. The appointment slot with your selected GP will last for up to 15 minutes.

Consultation Advice

After your GP consultation, you’ll be able to see the advice you have been given and your consultation history within the app.

Who’s eligible? 

Aviva Digital GP is available to all Aviva Health customers who are residents of Great Britain, Northern Ireland, the Channel Islands and the Isle of Man at home or abroad.

How can you get this service? 

You will be sent an invitation to register with and start using Aviva Digital GP after purchasing an eligible policy with Aviva. 


These services are non-contractual and can be withdrawn by Aviva at any time

Get Active

Shape up, don't shell out

What is it?

Get Active is our service to support your wellbeing and fitness goals with savings on gym services, discounted lifestyle products and money-saving offers at over 3000 health and fitness clubs.

How is it helpful?

Get fitter, happier and healthier 

Regular exercise – inside or outside the home – builds confidence and helps you feel good about yourself. It could also help combat disease, prevent weight gain, improve your energy levels and reduce the risk of stress and anxiety. 

Get fit and make new friends

Looking after your health and fitness can offer many great social benefits too, helping to keep you motivated and on track, while opening up opportunities to build a wider circle of friends – online as well as at a health club or gym.

How can I get this? 

Get Active is available free of charge to all Aviva Health customers. Details on how to access this service are provided in policy literature. 

To find out more about Get Active read our terms and conditions.

This service is a non-contractual benefit Aviva can withdraw at any time.

These services will be available from 1 March 2021. These services are non-contractual and can be withdrawn by Aviva at any time.

Stress Counselling helpline

A little more conversation

What is it?

The Stress Counselling helpline is a service that offers the chance to talk in confidence to trained counsellors about issues you may feel are causing stress.  The helpline can be a good place for you to get help with either personal or work-related stress issues.

How is it helpful?

Stress can develop when you feel that you are having difficulty with the demands and expectations you face. Talking and sharing can be the first step in helping to work through problems and resolve them.

This is where the Stress Counselling helpline can offer support.

Early intervention can help

The best time to get confidential help is as soon as possible. Allowing issues to build over time can create bigger problems down the line. The helpline makes it easier for you to get the help you need as soon as possible. Early intervention helps – letting issues build over time can create bigger problems down the line.

How can I access this service?

The Stress Counselling helpline is available to all Aviva Health customers. Details on how to access this service are provided in member literature.

The service is available to members aged 16 or over.

Mental Health Support

Take the weight off your mind

What is it?

Aviva can help you manage and improve your mental health by providing you with access to helpful information and advice.

How is it helpful?

Your mental health is important. We want to help you when things become too much. If you're experiencing stress, anxiety or poor mental health, it can be difficult to get back on track. 

You can access online articles and information, on a range of topics, to help support your mental health when the situation arises.

How can I access this service?

Mental Health Support is available to all Healthier Solutions customers. Details on how to access the information and articles are provided in member literature.

These service will be available from 1 March 2021. The service is non-contractual and can be removed at any time.

Guidelines during COVID-19 pandemic

During this uncertain time, you should continue to use Aviva Digital GP as usual for non-COVID-19 related illnesses or questions. The service is there to help, particularly when it may be harder to get into your usual primary care practice, if you’re self-isolating and unable to go out.

If you have any symptoms or questions regarding COVID-19, you should follow the latest NHS guidance detailed at www.nhs.uk/coronavirus

Find out more about our health insurance

Take at look at our health insurance and wellbeing offering.