Getting your money
Will I receive the money when my policy matures?
When will you pay out the money?
Can I receive my money by direct credit payment?
I live outside the UK, what do I need to do to get my money?
Why are you providing me with an estimated maturity value?
Will you tell me how you calculate the final amount I receive?
What is the 'mortgage endowment promise'?
I have other polices which have different maturity dates. Can I cash them in now?
What happens if I don't return my form on time or documents are missing?
What documents do I need to send you?
Proving your identity
Why do you need to see proof of my identity?
What is a certificate of verification of identity from an independent financial adviser?
Why do you need to see bank identification when you're paying the money into the account you've been taking the premiums from?
Will you accept an internet bank statement?
What is a certified document and why do you need to see it?
What wording should be used by the certifier?
Who can certify a copy document outside the UK for client verification purposes?
Will I need to prove my identity for each of my policies?
I'm no longer with the other named policyholder. What do I need to do to get my money?
Why do you need to see the original policy document?
Policies held under trust or assigned to another person or company
What happens if my policy is held under trust?
What happens if my policy is assigned to another person or company?
Why do I need to get a letter of no further interest from my bank or building society?
What is an acceptable form of letter of no further interest?
What happens if my policy is assigned to a lender and they want to claim the money?
What happens if there is a loan or an unpaid premium arrangement on my policy?
What happens to the policy proceeds if I have been declared bankrupt?
Looking for endowment options
Find out more about your endowment, including what happens at maturity and how you can continue to invest with us.
Take a look at our latest news and guides.
Don’t lose your ISA allowance
Your ISA allowance is 'use-it-or lose-it'. Find out how to make the most of your 2019-20 allowance.
Discover the tax-free junior ISA (JISA)
We all want our children to have the best start in life, with a Junior ISA, they can look forward to a cash sum at 18 and a brighter future. Find out more here.
How do ISAs work?
Our guide to how ISAs work, your annual allowance and the types of ISA to choose from.
Investing terms explained
Getting confused with investing jargon? Here’s our helpful guide to the terms you need to know.
Risks and rewards of investing
Our guide to the pros and cons of different types of investments.
How to invest money in your 50s
Our guide to reviewing your investments as you think about retirement.
Am I ready to invest?
Our guide to getting started in the world of investments.
How to invest money in your 30s
Looking at your investments as you take the next step of your working life.
How to invest money in your 20s
Top tips for saving and investing if you're at the start of your working life.
How to invest money in your 60s
Tips for managing your investments if you're thinking of retiring.
How to invest money in your 40s
Tips for managing your money as your career and family grow.