< Manage your investments

Your endowment

Everything you need to know, all in one place

Getting you ready for maturity

Have an endowment with us that’s approaching maturity? Here we’ll help you learn more about how the process works, getting in touch with us and keeping your money invested.

And if you originally took your endowment out with Friends Life or one of its previous companies, rest assured – this page also covers your policy.

Receiving your maturity pack

We’ll send you a maturity pack in the post a few weeks before your endowment’s maturity date. This pack will include clear instructions on how to get your money.

  • Your pack will also contain an estimate of how much money you’ll receive – we won’t know the final amount until the day your policy matures
  • If any personal information in the pack is incorrect or has changed (such as your name or address) you must contact us and let us know 
  • If you’ve got any questions about the process, your policy or options moving forward, take a look at our FAQs

Your options

Already have plans for your cash or looking to reinvest it straight away?

1

Take your money

Your maturity pack will tell you how you can receive your money – which may include sending us some documentation so we can check your identity. Once we have everything, your money will take 3-5 working days to appear in your account. Read our endowment FAQs to find out more.

2

Keep your existing policy

Want to keep your endowment as it is? You may be able to stay invested with your existing endowment and extend its maturity date. Check your maturity pack to see if your endowment offers this option – if it does, you’ll find instructions on what to do next.

3

Open a new investment

You can also open a new investment with us. Choose from our Stocks & Shares ISAInvestment Account or Guaranteed Bond.

The value of investments can go down as well as up. You may get back less than you invest.

Financial advice

If you need advice on what to do with the money from your endowment – or you need help planning your retirement – our financial advice support team can put you in touch with someone who can help.


How to get in touch

To make sure we connect you with the right team, please call us on one of the numbers below.

For policies bought with Aviva:

To reinvest, call us on:

0808 164 3318

Monday to Friday: 9:00am - 5:00pm

For general enquiries, call:

0800 953 1777

Monday to Thursday: 8:30am - 8:00pm

Friday: 8:30am - 5:30pm

Saturday: 8:30am - 2:00pm


For policies bought with Winterthur or AXA:

To reinvest, call us on:

0345 366 6390

Monday to Friday: 9:00am - 5:00pm

For Winterthur general enquiries, call:

0345 304 0401

Monday to Friday: 9:00am - 5:00pm

For AXA general enquiries, call:

0345 366 1645

Monday to Friday: 8:00am - 8:00pm


For policies bought with Friends Provident:

To reinvest, call us on:

0345 266 5812

Monday to Friday: 9:00am – 5:00pm

For general enquiries, call:

0345 602 9199

Monday to Friday: 8:30am – 6:00pm

For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of five years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.

Get 10% off selected new products

As an existing customer, you can enjoy a discount on some of our other products and services. Terms apply 1. Just log in or register with MyAviva to check your endowment and see what offers are available.