< Manage your investments

Your endowment

Everything you need to know, all in one place

Getting you ready for maturity

Have an endowment with us that’s approaching maturity?  You’re in the right place.  You’ll find details on how the maturity process works, how you can get in touch with us and what your options are.

And if you originally took out your endowment with Friends Life, or one of its previous companies, rest assured, this page also covers your policy.

Your maturity pack

We’ll send you a maturity pack in the post four to six weeks before your endowment’s maturity date. 

  • Your pack will include clear instructions on what you need to do to get your money
  • Depending on the type of policy you have, it will also include either an estimated maturity value or a guaranteed one
  • If any of your personal information in your pack is incorrect or has changed, such as your name or address, give us a ring on the relevant number below to let us know
  • If you’ve got any questions about the process, your policy or your options, take a look at our FAQs

Your options

Already have plans for your cash or looking to reinvest it?

1

Take your money

Your maturity pack will tell you how to get your money – you may need to send us some documentation so we can check your identity.  Once we have everything, your money will appear in your account three to five working days after maturity. 

2

Keep your existing policy

Want to keep your endowment as it is? You may be able to if your policy includes the option to extend its maturity date – your maturity pack will tell you more.

3

Open a new investment

If you don’t need all the money from your endowment, you can take out a new investment with us. Choose from our Guaranteed Bond, Stocks & Shares ISA or Investment Account. Give us a ring on 0800 158 3975 if you’d like to know more. The value of investments can go down as well as up. You may get back less than you invest.

Financial advice

If you need advice on what to do with the money from your endowment – or you need help planning your retirement – our financial advice support team can put you in touch with someone who can help.


How to get in touch

To make sure we connect you with the right team, please call us on one of the numbers below.

To reinvest with us

0800 158 3975

Monday to Friday: 8:00am - 6:00pm

If you’d like information on your existing policy, or you need to update your personal details, please call one of the numbers below:

For policies bought with Aviva

0800 953 1777

Monday to Thursday: 8:30am - 8:00pm

Friday: 8:30am - 5:30pm

Saturday: 8:30am - 2:00pm

For policies bought with Winterthur

0345 304 0401

Monday to Friday: 9:00am - 5:00pm

For policies bought with AXA

0345 366 1645

Monday to Friday: 9:00am - 8:00pm

For policies bought with Friends Provident

0345 602 9199

Monday to Friday: 8:30am – 6:00pm


For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.

Get 10% off selected new products

As an existing customer, you can enjoy a discount on some of our other products and services. Terms apply 1. Just log in or register with MyAviva to check your endowment and see what offers are available.