AvivaPlus Home customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 202 customer reviews

Rating breakdown

202 reviews

  • 5 stars awarded by 148 reviewers
  • 4 stars awarded by 36 reviewers
  • 3 stars awarded by 9 reviewers
  • 2 stars awarded by 2 reviewers
  • 1 stars awarded by 7 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.6/5 based on 202 customer reviews

Robert gave this product an overall rating of 5 / 5

Buyer review

Home Insurance

So good to be offered preferred price rewarding loyalty. We have two additional policies with Aviva and have been very pleased so far. Would recommend.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Robert

Jeepers gave this product an overall rating of 5 / 5

Buyer review

Great services

Great Investment services and Insurance Easy to read and follow websites Easy to complete details And they remember your name and details

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jeepers

OldEngland gave this product an overall rating of 5 / 5

Buyer review

Simple and easy, and no nonsense.

In January my van insurance was due after getting a horrendously expensive quote I shopped around. I ended up looking at Aviva. I already have my pension with them and the app on my phone. I could not believe how easy it was to do and how cheep the quote was(a third of what my insurance quoted) so much so I had to call Aviva up. The lady not only confirmed it but actually reduced it again, happy days. So when my house insurance quote came in this month and after seeing that my insurance broker had given me a quote from Aviva I went straight on the app, and yes it was cheeper. I even got a better policy with more covered. Aviva is so simple and easy, there’s no nonsense whether it’s the app on line or by phone. If you have to call and speak with someone once again it’s Simple, easy and pleasant. Thank you Aviva!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

OldEngland

HaydnD gave this product an overall rating of 4 / 5

Buyer review

Looks a good product and much easier to answer the question than most other policies

Wanted to change home and contents insurance because existing provider increased premium by 20 percent due to ‘restructuring of risks’ by underwriter. Got an idea of what cover required would cost from comparison website but purchased direct from Aviva as competitive cost but similar cover and simpler quote questions.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

HaydnD

charlieboy gave this product an overall rating of 5 / 5

Buyer review

good service

very easy to get a quote which is very competitive and easy to buy, the call centre staff are very helpful Aviva now do all my insurance

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

charlieboy

Steve gave this product an overall rating of 5 / 5

Buyer review

Home Insurance Purchase

I purchased Home Insurance. The whole process from start to finish was really easy as well as being good value for money.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Steve

cookie gave this product an overall rating of 5 / 5

Buyer review

easy peasy

we wanted house insurance and our previous one was to high so gave avia a go and what a pleasant surprise the quotation was so quick and easy to get, not an essay of questions to answer and the quote given was cheaper and better cover. as an extra bonus we pay monthly with no interest added which is a reason we will be back for further quotes in the near future.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

cookie

Dusty gave this product an overall rating of 5 / 5

Buyer review

Exactly what we wanted

Home insurance with accidental damage cover for a very affordable price. Much better than our existing insurer. Very easy to arrange and the telephone staff were very knowledgeable and helpful.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dusty

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