AvivaPlus Home customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 358 customer reviews

Rating breakdown

358 reviews

  • 5 stars awarded by 259 reviewers
  • 4 stars awarded by 69 reviewers
  • 3 stars awarded by 15 reviewers
  • 2 stars awarded by 5 reviewers
  • 1 stars awarded by 10 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.6/5 based on 358 customer reviews

bklvr gave this product an overall rating of 4 / 5

Buyer review

Very competitive prices and helpful staff

I've switched to Aviva for insurance on two properties with considerable cost savings and better cover. Both the online initial application and follow on phone calls were good with knowledgeable and helpful staff. I did have to call to chase an amended quote on one of the policies but it was dealt with well. Would recommend.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

bklvr

Jovin gave this product an overall rating of 4 / 5

Buyer review

Good service

My home insurance was due and I wanted to change from the standard Aviva insurance to Aviva Plus but no link to it. I eventually found a way to get a quote but when making changes to options the site kept crashing. In the end I had to ring and the customer service rep said that during the current siutation with Covid they werent promoting Aviva plus although it was still available. Dont quite see how Covid affected it but I was able to sign up for same/better cover on pay monthly at less cost than previous years premium! Marked down on ease of purchase because of difficulty I had.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

Jovin

PNic gave this product an overall rating of 5 / 5

Buyer review

Great service and easy renewal

Renew our home insurance, this is now under the AvivaPlus option by adding it to my car insurance already with them earlier in the year. Found it straight forward doing it this time on-line, saved money, that was a bonus in its self. Would highly recommend it and suggest looking into this option - if it’s your time to renewal your insurance - EXCELLENT

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

PNic

silverbunny gave this product an overall rating of 4 / 5

Buyer review

very straightforward quotation process and attractive quote. Made the whole process very easy .

property insurance - Aviva Plus. Seems to cover everything I require of a property insurance policy, with the assurance of a big-name provider.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

silverbunny

Justin gave this product an overall rating of 5 / 5

Buyer review

Great customer service

Very customer focussed and achieved the desired result in one call.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54

Justin

Pollyanna gave this product an overall rating of 5 / 5

Buyer review

Value for money

I came to aviva because they were the cheapest one for me at the time of getting the policy.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pollyanna

Fred gave this product an overall rating of 3 / 5

Buyer review

Home and Car Insurance

Switched to Aviva home insurance this year a month before car insurance renewal was due. When car renewal came through it had increased by over 20 percent. When the increase was challenged the adviser could not give me a specific reason for the increase. Sounds like they hook you for one product then bump the price up for the other!

By:
Gender:
Male
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
4 / 5

Hi Fred, our premiums are influenced but over 140 rating factors that often work in combination. In effect - in addition to the fact that our factors are normally business-sensitive, this means we aren't able to provide specific pricing information. We generally price our products on an individual basis and I can confirm the fact you had a second product only meant that you would see a discount on both, it is a shame that rating factors caused a price increase this time around. I hope we have remained competitive for you and that you choose to renew with us.

Yannis, Aviva Web Team

Fred

Samt gave this product an overall rating of 4 / 5

Buyer review

Good

Easy to navigate and choose what you want. Good service

I would recommend Aviva to a friend

By:
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Samt

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