Overall rating
This product has been awarded an overall rating of from 315 customer reviews
Rating breakdown
315 reviews
- 5 stars awarded by 228 reviewers
- 4 stars awarded by 58 reviewers
- 3 stars awarded by 14 reviewers
- 2 stars awarded by 5 reviewers
- 1 stars awarded by 10 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus home insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
trudg gave this product an overall rating of
Buyer review
great service
08/01/2020
I have just got house insurance with aviva . Previously have two cars insured . Been easy to arrange and set up.
I would recommend Aviva to a friend
- By:
- trudg
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 3 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
trudg
BigAl gave this product an overall rating of
Buyer review
Efficiency
06/01/2020
Aviva insurance is easy to follow and understand, and the rates quoted are realistic. I look forward to them quoting me for vehicle insurance when the time comes.
I would recommend Aviva to a friend
- By:
- BigAl
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
BigAl
Mick gave this product an overall rating of
Buyer review
Easy WEB SITE
06/01/2020
Great value for money and the website is easy to navigate.
I would recommend Aviva to a friend
- By:
- Mick
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Mick
Chrismo gave this product an overall rating of
Buyer review
Quick and easy to sort
05/01/2020
Nice and simple way to save time and sort your insurance. Sick of filling in page after page of details for every website. This asks the minimum questions and in minutes it's done. Superb..
I would recommend Aviva to a friend
- By:
- Chrismo
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Chrismo
Andrea gave this product an overall rating of
Buyer review
Home insurance plus
03/01/2020
I managed to receive a quote saving me money each month. It was very straight forward to complete the insurance online even the payment system. The two attractions were the 24 hr emergency service and a link to a personal solicitor for advice which were not options with my previous home insurance agent. Hope the offers even get better .
I would recommend Aviva to a friend
- By:
- Andrea
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Andrea
Hoindog gave this product an overall rating of
Buyer review
Great customer service by your advisor .
31/12/2019
Buildings & Contents insurance. Great customer service.
I would recommend Aviva to a friend
- By:
- Hoindog
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Hoindog
TerryC gave this product an overall rating of
Buyer review
Excellent Customer Service!
29/12/2019
I have just arranged my Home Insurance cover with Aviva via their website. The quotation process was simplicity itself and I was impressed both with the extent of cover and the competitive premium level. For once the marketing hype of a major insurance company is absolutely true in that the policy has been designed with the customer in mind and the process simplified as far as is possible. Just to confirm that I fully understood the policy cover I rang the customer service helpline for confirmation/clarification and, once again, the service/response was excellent.
I would recommend Aviva to a friend
- By:
- TerryC
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
TerryC
CathyB123 gave this product an overall rating of
Buyer review
Great Price
24/12/2019
I purchased the Aviva Plus for my car and home insurance and the total was only 3pounds more than my car insurance was going to be for the year from my previous insurer. It was very quick and easy to get a quote and then to purchase. Really pleased with the whole process.
I would recommend Aviva to a friend
- By:
- CathyB123
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
CathyB123