Overall rating
This product has been awarded an overall rating of from 355 customer reviews
Rating breakdown
355 reviews
- 5 stars awarded by 258 reviewers
- 4 stars awarded by 67 reviewers
- 3 stars awarded by 15 reviewers
- 2 stars awarded by 5 reviewers
- 1 stars awarded by 10 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus home insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
silverbunny gave this product an overall rating of
Buyer review
very straightforward quotation process and attractive quote. Made the whole process very easy .
21/03/2020
property insurance - Aviva Plus. Seems to cover everything I require of a property insurance policy, with the assurance of a big-name provider.
I would recommend Aviva to a friend
- By:
- silverbunny
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
silverbunny
Justin gave this product an overall rating of
Buyer review
Great customer service
20/03/2020
Very customer focussed and achieved the desired result in one call.
I would recommend Aviva to a friend
- By:
- Justin
- Gender:
- Male
- Age:
- 45 to 54
Justin
Pollyanna gave this product an overall rating of
Buyer review
Value for money
13/03/2020
I came to aviva because they were the cheapest one for me at the time of getting the policy.
I would recommend Aviva to a friend
- By:
- Pollyanna
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Pollyanna
Fred gave this product an overall rating of
Buyer review
Home and Car Insurance
11/03/2020
Switched to Aviva home insurance this year a month before car insurance renewal was due. When car renewal came through it had increased by over 20 percent. When the increase was challenged the adviser could not give me a specific reason for the increase. Sounds like they hook you for one product then bump the price up for the other!
- By:
- Fred
- Gender:
- Male
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 4 / 5
Hi Fred, our premiums are influenced but over 140 rating factors that often work in combination. In effect - in addition to the fact that our factors are normally business-sensitive, this means we aren't able to provide specific pricing information. We generally price our products on an individual basis and I can confirm the fact you had a second product only meant that you would see a discount on both, it is a shame that rating factors caused a price increase this time around. I hope we have remained competitive for you and that you choose to renew with us.
Yannis, Aviva Web Team
Fred
Samt gave this product an overall rating of
Buyer review
Good
09/03/2020
Easy to navigate and choose what you want. Good service
I would recommend Aviva to a friend
- By:
- Samt
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Samt
Mike gave this product an overall rating of
Buyer review
Good site and pleasant, helpful staff
08/03/2020
Having a competitive online quote for Aviva Plus House Insurance was so easy and queries dealt with so well over the phone I decided to change my insurance to Aviva Plus.
I would recommend Aviva to a friend
- By:
- Mike
- Gender:
- Male
- Age:
- 65 or over
Mike
LotteAC gave this product an overall rating of
Buyer review
Good Price for Insurance
08/03/2020
I was due to renew my existing Buildings and Contents Home Insurance. It had gone up to a ridiculous amount. Aviva was recommended to me by my daughter. The quote was very competitive with good levels of cover and on line purchase was easy. I opted for paper copy of policy which was sent out promptly.
I would recommend Aviva to a friend
- By:
- LotteAC
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
LotteAC
Maggie gave this product an overall rating of
Buyer review
Excellent customer service
03/03/2020
I purchased house and contents insurance. A very friendly member of staff explained all my options very clearly in order that I could make an informed decision.
I would recommend Aviva to a friend
- By:
- Maggie
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Maggie