Overall rating
This product has been awarded an overall rating of from 369 customer reviews
Rating breakdown
369 reviews
- 5 stars awarded by 266 reviewers
- 4 stars awarded by 72 reviewers
- 3 stars awarded by 15 reviewers
- 2 stars awarded by 6 reviewers
- 1 stars awarded by 10 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus home insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
onesmiffy gave this product an overall rating of
Buyer review
Household policy purchase
03/08/2021
Switch to Aviva at renewal, obtained several quotations on line. Once I had decided on which option to proceed with I set the policy up and paid. However no documents have been received and trying to find a phone number is a nightmare. I would suggest that Aviva be required to display this information on the web page.
- By:
- onesmiffy
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 3 / 5
- Value for money
- 3 / 5
- Customer experience
- 2 / 5
- Ease of purchase
- 2 / 5
Morning, I'm sorry to see you've had some issues regarding not receiving any documents. If you could please get in touch with us via one of us social channels on Facebook or Twitter so we can look into this for you. Thanks
Natalie, Social Media
onesmiffy
Fairy gave this product an overall rating of
Buyer review
Satisfied customer
13/12/2020
Uncomplicated very professional all questions answered and understood. Competitive price
I would recommend Aviva to a friend
- By:
- Fairy
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Fairy
Ar1roja gave this product an overall rating of
Buyer review
Excellent product and customer service
23/11/2020
Excellent product and customer service Product coverage is way above competitors Certainly above price comparison sites offerings Excellent value for money
I would recommend Aviva to a friend
- By:
- Ar1roja
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Ar1roja
Chum gave this product an overall rating of
Buyer review
Good Experience
06/11/2020
Very good online experience with competitive pricing
I would recommend Aviva to a friend
- By:
- Chum
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Chum
Jamjam gave this product an overall rating of
Buyer review
Online
22/10/2020
House insurance, happy with quote good price compared with other insurers, quick and easy to do online.
I would recommend Aviva to a friend
- By:
- Jamjam
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Jamjam
FrankH gave this product an overall rating of
Buyer review
Excellent product and excellent customer service
16/09/2020
Aviva Plus Home insurance. Very straightforward on line application . A query about an aspect of cover was dealt with very efficiently by customer services. Very competitive premium .
I would recommend Aviva to a friend
- By:
- FrankH
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
FrankH
Homeowner gave this product an overall rating of
Buyer review
Easy to use
31/08/2020
Home plus insurance The quotation process was really simple and offered tailor made options
I would recommend Aviva to a friend
- By:
- Homeowner
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Homeowner
PMV63 gave this product an overall rating of
Buyer review
Excellent service
12/08/2020
Home and content insurance - very helpful and knowledgeable staff who gave me the time and explanations needed for me to decide on the correct cover. Very competitive price when compared with alternative policy provider for comparative cover.
I would recommend Aviva to a friend
- By:
- PMV63
- Gender:
- Female
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
PMV63