Overall rating
This product has been awarded an overall rating of from 271 customer reviews
Rating breakdown
271 reviews
- 5 stars awarded by 200 reviewers
- 4 stars awarded by 48 reviewers
- 3 stars awarded by 11 reviewers
- 2 stars awarded by 3 reviewers
- 1 stars awarded by 9 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus home insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
Woidy gave this product an overall rating of
Buyer review
Excellent
11/11/2019
Excellent thank you not keen on leaving long reviews puts me off reviewing but excellent thanks
I would recommend Aviva to a friend
- By:
- Woidy
- Gender:
- Male
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Woidy
Jules gave this product an overall rating of
Buyer review
Good value home and contents insurance providers
10/11/2019
Continually increasing premiums with my previous insurance company forced me to enquire with Aviva. I couldn’t believe how much I could save by switching to Aviva
I would recommend Aviva to a friend
- By:
- Jules
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Jules
Dave gave this product an overall rating of
Buyer review
The new Aviva plus covers everything I need at a cheaper price.
08/11/2019
Good value for money, cheaper than last year's cover.
I would recommend Aviva to a friend
- By:
- Dave
- Gender:
- Male
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Dave
A customer gave this product an overall rating of
Buyer review
very proffesional
06/11/2019
2 times car insurance and home insurance plus. Very competitive prices and easy to buy online.
I would recommend Aviva to a friend
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
Rural gave this product an overall rating of
Buyer review
Great service, confusing products!
04/11/2019
I phoned and was given a quote for house insurance. There was a choice of 3 levels. I phoned back to accept but was told I should have been offered Aviva plus instead of Classic. I was then offered 3 levels of Aviva plus. The whole process took about 2 hours including waiting time. Very helpful people and good service once you speak to the right person but quite a confusing product choice.
I would recommend Aviva to a friend
- By:
- Rural
- Gender:
- Male
- Age:
- 55 to 64
Sorry to learn that our new product had you confused. If you were originally offered 1 of 3 levels of cover, this would have been AvivaPlus to start with, so I'm unsure what happened there. The quote process is much quicker through our website. However I am glad that you're happy with your cover & our service. Please let us know if there's anything we can help with at all.
Tasha, Aviva Online Team
Rural
cassie gave this product an overall rating of
Buyer review
empty promises
04/11/2019
Despite 2 phone calls and promises to send my policy docs. by post and email I have received neither. I was told by one person that they were having trouble getting policy docs out! They had no trouble getting my money out almost immediately after i signed up! I am distinctly unimpressed a s it is now a month since I joined. Clearly I cannot answer the following questions as I have an invisible policy.
- By:
- cassie
I'm very sorry to read your review. I've emailed you separately to discuss your concerns & arrange to send over your policy documents by post & email.
Tasha, Aviva Online Team
cassie
Geoscotland gave this product an overall rating of
Buyer review
Easy
04/11/2019
I glad to go with aviva Good price good company it’s always established name
I would recommend Aviva to a friend
- By:
- Geoscotland
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
Geoscotland
Wilsojp gave this product an overall rating of
Buyer review
Easy to purchase
04/11/2019
I wanted a quick and easy way to purchase house insurance with limits preset and no lengthy forms Aviva offered this option and met all my needs
I would recommend Aviva to a friend
- By:
- Wilsojp
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Wilsojp