AvivaPlus Home customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 369 customer reviews

Rating breakdown

369 reviews

  • 5 stars awarded by 266 reviewers
  • 4 stars awarded by 72 reviewers
  • 3 stars awarded by 15 reviewers
  • 2 stars awarded by 6 reviewers
  • 1 stars awarded by 10 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.6/5 based on 369 customer reviews

Westyboy gave this product an overall rating of 5 / 5

Buyer review

Quick easy service

Good price, quick friendly service, policy documents easily accessible through the app on my phone

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Westyboy

sedella gave this product an overall rating of 5 / 5

Buyer review

Prompt & easy to understand quote

House insurance bought, very quick response and good value

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

sedella

A customer gave this product an overall rating of 1 / 5

Buyer review

Lousy customer service - terrible IT

Buying home insurance has been incredibly stressful. Documents never sent to the customer. Constant chasing. Aviva IT "systems" that don't speak to one another. Always "we're looking into that" - never actually sorting the problem. Makes your advertising seem like a total lie. Call centre staff your only redeeming feature

Gender:
Male
Age:
55 to 64
Policy features and benefits
1 / 5
Value for money
3 / 5
Customer experience
1 / 5
Ease of purchase
3 / 5

Hi Robert, I'm sorry to read your review today and apologise for any IT issues you have experienced while insured with us. I can see from the reference for your purchase that your concerns have been escalated as a complaint, and I hope our team can work towards a resolution with you.

Yannis, Aviva Web Team

Grundy59 gave this product an overall rating of 5 / 5

Buyer review

Happy customer

Found it very easy to take out my new home insurance policy for a very good price

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Grundy59

Johnnyg gave this product an overall rating of 4 / 5

Buyer review

Very east

Clear and easy process when purchasing house insurance

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Johnnyg

Doc421 gave this product an overall rating of 5 / 5

Buyer review

Best insurance company around

Home insurance and did have car insurance but found it cheaper with another company but was sad to leave but you couldn't match the other company

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Doc421

Moggy gave this product an overall rating of 5 / 5

Buyer review

Great value cover

I bought home buildings and contents cover, with optional extras from Aviva and saved money. It covered everything I needed. Great.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Moggy

ChrisK gave this product an overall rating of 5 / 5

Buyer review

Very efficient service

I was very pleased to start my application for home insurance on line but when I encountered a problem, this was dealt with very efficiently on the phone.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

ChrisK

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