Overall rating
This product has been awarded an overall rating of from 369 customer reviews
Rating breakdown
369 reviews
- 5 stars awarded by 266 reviewers
- 4 stars awarded by 72 reviewers
- 3 stars awarded by 15 reviewers
- 2 stars awarded by 6 reviewers
- 1 stars awarded by 10 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus home insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
Westyboy gave this product an overall rating of
Buyer review
Quick easy service
09/12/2019
Good price, quick friendly service, policy documents easily accessible through the app on my phone
I would recommend Aviva to a friend
- By:
- Westyboy
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Westyboy
sedella gave this product an overall rating of
Buyer review
Prompt & easy to understand quote
08/12/2019
House insurance bought, very quick response and good value
I would recommend Aviva to a friend
- By:
- sedella
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
sedella
A customer gave this product an overall rating of
Buyer review
Lousy customer service - terrible IT
08/12/2019
Buying home insurance has been incredibly stressful. Documents never sent to the customer. Constant chasing. Aviva IT "systems" that don't speak to one another. Always "we're looking into that" - never actually sorting the problem. Makes your advertising seem like a total lie. Call centre staff your only redeeming feature
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 1 / 5
- Value for money
- 3 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 3 / 5
Hi Robert, I'm sorry to read your review today and apologise for any IT issues you have experienced while insured with us. I can see from the reference for your purchase that your concerns have been escalated as a complaint, and I hope our team can work towards a resolution with you.
Yannis, Aviva Web Team
Grundy59 gave this product an overall rating of
Buyer review
Happy customer
07/12/2019
Found it very easy to take out my new home insurance policy for a very good price
I would recommend Aviva to a friend
- By:
- Grundy59
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Grundy59
Johnnyg gave this product an overall rating of
Buyer review
Very east
06/12/2019
Clear and easy process when purchasing house insurance
I would recommend Aviva to a friend
- By:
- Johnnyg
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Johnnyg
Doc421 gave this product an overall rating of
Buyer review
Best insurance company around
06/12/2019
Home insurance and did have car insurance but found it cheaper with another company but was sad to leave but you couldn't match the other company
I would recommend Aviva to a friend
- By:
- Doc421
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Doc421
Moggy gave this product an overall rating of
Buyer review
Great value cover
03/12/2019
I bought home buildings and contents cover, with optional extras from Aviva and saved money. It covered everything I needed. Great.
I would recommend Aviva to a friend
- By:
- Moggy
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Moggy
ChrisK gave this product an overall rating of
Buyer review
Very efficient service
01/12/2019
I was very pleased to start my application for home insurance on line but when I encountered a problem, this was dealt with very efficiently on the phone.
I would recommend Aviva to a friend
- By:
- ChrisK
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
ChrisK