AvivaPlus Home customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 368 customer reviews

Rating breakdown

368 reviews

  • 5 stars awarded by 266 reviewers
  • 4 stars awarded by 72 reviewers
  • 3 stars awarded by 15 reviewers
  • 2 stars awarded by 5 reviewers
  • 1 stars awarded by 10 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.6/5 based on 368 customer reviews

Cube gave this product an overall rating of 5 / 5

Buyer review

Customer Service of Excellence

AvivaPlus Home Insurance, new product launched which provided all required cover with the added benefits of increasing required cover as needed with the ease of monthly payments interest free.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Cube

Ju05 gave this product an overall rating of 5 / 5

Buyer review

Very good service

Home and contents insurance at a very good price. Very happy.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ju05

gordonms gave this product an overall rating of 3 / 5

Buyer review

Good insurance, poor IT systems

The insurance product meets my needs. But buying online has proved a complete faff. Aviva currently has a problem with its IT systems. You buy the policy, but when you log into your account it's not there. No reference to it. No documents. So you have to phone up to get someone to email the documents to you. They then log a ticket with their IT people to get your new policy added to your account. 3 weeks on and it still doesn't show and no one can tell me when it will be fixed.

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
1 / 5
Ease of purchase
2 / 5

Thanks for taking the time to leave us a review & please accept my apologies for the technical issue. I've popped you an email so I can help with this.

Tasha, Aviva Online Team

gordonms

Mags gave this product an overall rating of 4 / 5

Buyer review

A good alternative made simple

Was looking for a cheaper alternative as many things previously covered weren't relevant. The alternative policy was simply explained and met my requirements.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Mags

Robbo gave this product an overall rating of 5 / 5

Buyer review

Very easy to set up

Home insurance was far better cover and cheaper than my previous insurance company

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Robbo

CharlieBoy gave this product an overall rating of 5 / 5

Buyer review

Good Price Good Service

House and contents insurance purchased. Of the offerings, I picked the Premium policy as it was the fairest comparison to my existing policy renewal. I dropped one item off and the quote was considerably cheaper than my renewal. there is a possibility of a further reduction at some stage as my two cars could be included in the account (that’s not until May in my case). The premium product is a pay monthly for no extra fee, which appears to make it a monthly policy for an annual price . Finally , I put the quote together online and to ensure the quote was correct I went through the telephone process and asked questions and the online quote was the basis of the telephone quote. Paid just one month to start off the policy using a credit card (that I pay off completely each month) and the job was done. Very nice Aviva colleague on the phone. All in all a very pleasant, useful and helpful experience.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

CharlieBoy

A customer gave this product an overall rating of 4 / 5

Buyer review

home insurance

contacted AVIVA to arrange to a renewal of my home insurance, advised that actually going to the web and getting a new quote would be cheaper for the same product with online discount. The policy is easy to understand and the quote arrived at without a million questions.

I would recommend Aviva to a friend

Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Rolyat gave this product an overall rating of 5 / 5

Buyer review

Very reputable company

Very user friendly online system Very competitive & a company that I trust if the worst happens. Have got both my home & car insured with Aviva as I felt what they offered at the price I payed was a fair deal.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rolyat

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