AvivaPlus Home customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 369 customer reviews

Rating breakdown

369 reviews

  • 5 stars awarded by 266 reviewers
  • 4 stars awarded by 72 reviewers
  • 3 stars awarded by 15 reviewers
  • 2 stars awarded by 6 reviewers
  • 1 stars awarded by 10 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.6/5 based on 369 customer reviews

Anthony gave this product an overall rating of 3 / 5

Buyer review

Great beginning, fell away quickly.....

Very easy to navigate the on-line quotation process and to get a decent quote for home insurance. Upon confirming, received the link to My Aviva so I could review the policy documents but it didn't work, saying the policy didn't exist. Called the helpline and explained the problem and the helpful lady said they'd sort it out, that the policy was in place, and that they'd send the documents in the post whilst they sorted out the problem. It took a further phone call to get the My Aviva to work properly despite then receiving an email saying the problem would take longer to fix (even though it had been). And the documents promised by post never arrived. So, in summary, easy to get the quote and buy the policy but quite stressful getting My Aviva to work and to actually feel confident that the policy is in place.

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
2 / 5
Ease of purchase
5 / 5

I'm sorry to learn of the issues you faced trying to access your policy on MyAviva. I've recorded your concerns as feedback for future improvements. I'm glad to see that your MyAviva access is all resolved and you're now able to view your policy & documents online. Please get back in touch if there's anything else we can help with.

Tasha, Aviva Online Team

Anthony

HappyCustomer gave this product an overall rating of 5 / 5

Buyer review

Being an existing customer brought further benefits when taking out insurance

Home Insurance for private residence with improved benefits from being a existing exceptionally intelligent good looking customer

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

HappyCustomer

Shaz gave this product an overall rating of 4 / 5

Buyer review

Polite customer service

The lady on the phone was so helpful nothing was to much trouble. Polite and caring. Not pushy at all

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Shaz

Elchick gave this product an overall rating of 5 / 5

Buyer review

Great help

Purchased home insurance with a great level of Cover at a lower price with great customer service

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Elchick

JonG gave this product an overall rating of 5 / 5

Buyer review

Good Value and Great Service

I have both Home and Car insurance with Aviva. Both policies are good value, good cover and I really like the UK based Customer Service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JonG

Lizzo gave this product an overall rating of 5 / 5

Buyer review

Aviva Sales & Service Dept

Bought House Insurance which covers everything my previous insurance company offered for a considerable amount of money less.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Lizzo

Chessnut gave this product an overall rating of 5 / 5

Buyer review

Easy to negotiate web site

I have bought house insurance and there were not to many details to research.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Chessnut

TedD gave this product an overall rating of 4 / 5

Buyer review

Good customer service to a point.

Have received all the documentation by post but somewhat disappointed with the fact I cannot access either my car or home insurance details as promised ON LINE. Aviva sent me an email saying it was an IT problem and that they would resolve it. That was in July, it is now October and still waiting.

By:
Gender:
Male
Age:
65 or over

It looks like your MyAviva account wasn't quite set up correctly. However I've now corrected this for you & emailed you to let you know.

Tasha, Aviva Online Team

TedD

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