Overall rating
This product has been awarded an overall rating of from 369 customer reviews
Rating breakdown
369 reviews
- 5 stars awarded by 266 reviewers
- 4 stars awarded by 72 reviewers
- 3 stars awarded by 15 reviewers
- 2 stars awarded by 6 reviewers
- 1 stars awarded by 10 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus home insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
ZEDD gave this product an overall rating of
Buyer review
Great Customer Service
23/10/2019
Easy switch from previous policy to Aviva Plus Policy
I would recommend Aviva to a friend
- By:
- ZEDD
- Gender:
- Male
- Age:
- 65 or over
ZEDD
Tosh gave this product an overall rating of
Buyer review
Very helpful
21/10/2019
I was told of Aviva by my daughter, she has car and house insurance, she’s delighted with the product and service . I have taken her advice and also have car and house insurance.. So glad I have, I have saved so much, staff are so patient which is much appreciated as I’m a mature customer. I will be staying with Aviva Many thanks, I’m a very satisfied customer.
I would recommend Aviva to a friend
- By:
- Tosh
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Tosh
Sammy gave this product an overall rating of
Buyer review
Great product
20/10/2019
Great product with great price, after shopping around was best deal
I would recommend Aviva to a friend
- By:
- Sammy
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Sammy
Nima gave this product an overall rating of
Buyer review
Broken IT System
20/10/2019
After 10 days I cannot see the policy in my dashboard yet. I have contacted Aviva several times and each time somebody said we have an IT issue. Well it is not fixed after many days until I receive an email to rate my experience so far. Well I am not sure how much the company and it’s broken IT system are reliable.
- By:
- Nima
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 4 / 5
- Value for money
- 1 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 1 / 5
Hi Nima, I'm sorry to hear of the technical issues you've faced. I have checked and can see a ticket has been raised with our IT department, I hope they'll be able to help. I have logged your concerns as feedback and hope the issue is fixed soon so you have online access. As always, we offer full support by phone, email and social media so please don't hesitate to speak to us on any of these avenues should you need support with your insurance policy.
Yannis, Aviva Web Team
Nima
Newbs gave this product an overall rating of
Buyer review
Aviva Direct is excellent package for home and contents Insurance:
17/10/2019
Have recently switched our home and contents insurance to AvivaPlus and it is an excellent package. It has saved us nearly half on our premiums and with lower deductibles.
I would recommend Aviva to a friend
- By:
- Newbs
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Newbs
luckyliz gave this product an overall rating of
Buyer review
best deal
16/10/2019
After my previous insurers increased my premiums for no apparent reason I rang Aviva as I had another product with them. The person I spoke to on the phone was very helpful and explained everything very clearly. The quote was much less than my previous insurers were asking for the same level of cover so I had no hesitation in accepting the quote from Aviva. I would definitely recommend Aviva for insurance in the future.
I would recommend Aviva to a friend
- By:
- luckyliz
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
luckyliz
Hemm gave this product an overall rating of
Buyer review
Excellent experience buying insurance
13/10/2019
I was comparing insurance companies house and car insurance by price and coverage. I found the Aviva website superb and policy options were well presented and easy to understand. The whole process from start to finish was informative, easy to use with highly competitive prices for cover.
I would recommend Aviva to a friend
- By:
- Hemm
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Hemm
SandraNN gave this product an overall rating of
Buyer review
Good Service, simple transaction
12/10/2019
Car and home insurance - Car renew joint policy, House and bike
I would recommend Aviva to a friend
- By:
- SandraNN
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
SandraNN