Overall rating
This product has been awarded an overall rating of from 369 customer reviews
Rating breakdown
369 reviews
- 5 stars awarded by 266 reviewers
- 4 stars awarded by 72 reviewers
- 3 stars awarded by 15 reviewers
- 2 stars awarded by 6 reviewers
- 1 stars awarded by 10 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus home insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
gloria gave this product an overall rating of
Buyer review
great help form staff
08/10/2019
needed to renew home ins at a good rate it was easy to renew
I would recommend Aviva to a friend
- By:
- gloria
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
gloria
KARKBY gave this product an overall rating of
Buyer review
easy to use site
08/10/2019
I renewed my Home/Buildings insurance with Aviva Plus it was straight forward, easy to navigate around the web site, usually I need to speak to someone over the phone but this was self explanitory
I would recommend Aviva to a friend
- By:
- KARKBY
- Gender:
- Female
- Age:
- 45 to 54
KARKBY
DaveB gave this product an overall rating of
Buyer review
Good service
07/10/2019
so easy to complete and compare. Monthly payments, no interest and no service charge. Great value
I would recommend Aviva to a friend
- By:
- DaveB
- Gender:
- Male
- Age:
- 65 or over
DaveB
Hoggy gave this product an overall rating of
Buyer review
Great Product
07/10/2019
Bought the product , was so easy and fair price, would recommend to potential customers.
I would recommend Aviva to a friend
- By:
- Hoggy
- Gender:
- Male
- Age:
- 45 to 54
Hoggy
Penrith gave this product an overall rating of
Buyer review
efficient servic
06/10/2019
house insurance quote was better than others considering various factors, not just price.
I would recommend Aviva to a friend
- By:
- Penrith
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Penrith
Richpat gave this product an overall rating of
Buyer review
Easy and quick
06/10/2019
Straight forward online purchase and very knowledgeable and attentive staff when talking on phone.
I would recommend Aviva to a friend
- By:
- Richpat
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Richpat
cuckie53 gave this product an overall rating of
Buyer review
good customer service. helpful and knowledgeable about their products
06/10/2019
car insurance buildings and contents insurance excellent products covering everything you need. very competitive prices. Move covered for less money
I would recommend Aviva to a friend
- By:
- cuckie53
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
cuckie53
LM50 gave this product an overall rating of
Buyer review
Great value
05/10/2019
I have bought contents and buildings insurance with Aviva. It is amazing value being able to spread the cost over 12 months with no interest.
I would recommend Aviva to a friend
- By:
- LM50
- Gender:
- Female
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
LM50