AvivaPlus Home customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 368 customer reviews

Rating breakdown

368 reviews

  • 5 stars awarded by 266 reviewers
  • 4 stars awarded by 72 reviewers
  • 3 stars awarded by 15 reviewers
  • 2 stars awarded by 5 reviewers
  • 1 stars awarded by 10 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.6/5 based on 368 customer reviews

Greyhound gave this product an overall rating of 5 / 5

Buyer review

Great service

Easy to request a quote , good discounts for existing customers, competitive costs , great online account service , easy to access documents

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Greyhound

Sean gave this product an overall rating of 5 / 5

Buyer review

User friendly

Bought home insurance. User friendly and good customer service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Sean

Terry gave this product an overall rating of 4 / 5

Buyer review

Satisfaction assured

I made a call to enquire about home insurance and ended up taking a policy. Now I am not mad so I reckon that my action sums up my satisfaction with the policy, service and company.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Terry

Pensioner gave this product an overall rating of 5 / 5

Buyer review

Superb Service

Having received a home insurance renewal quote from previous insurer showing yet another increase I searched online for other quotes. Aviva were highly rated so I chose to insurance our home with them. It was a very simple process online with excellent customer service to follow. I will certainly consider Aviva when I come to renew my car insurance.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Pensioner

Angi gave this product an overall rating of 2 / 5

Buyer review

Home insurance

Have purchased my home insurance from Aviva for a couple of years, we moved house and when I went to purchase policy I was ‘forced ‘ down the monthly payment option route, I prefer to pay in full. Also on checking MyAviva a couple of times since purchase my aviva account does not show my home insurance but I have updated the car insurance address detail .... why. Usually a great company to deal with, but this is frustrating hence score

I would recommend Aviva to a friend

By:
Gender:
Female

Thanks for taking the time to leave your review. I'm sorry you feel you were forced to take out a monthly subscription for your cover, we do still offer an annual payment policy but not for AvivaPlus Home Insurance. We're aware of a issue with some AvivaPlus Home policies not showing some customers MyAviva accounts and our teams are working on fixing this. In the meantime, I've emailed your documents to your registered email address. If you need us for anything else please don't hesitate to email social@aviva.com

Andy, Aviva Online Team

Angi

Marg gave this product an overall rating of 5 / 5

Buyer review

Home insurance

Renewed my home insurance directly with Aviva and it was cheaper than going through Santander.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Marg

June gave this product an overall rating of 5 / 5

Buyer review

Excellent Sevice

I have a Pension with Aviva and recent Home insurance.. Due to your excellent service l am enquiring about Equity Release.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

June

seasonalnorm gave this product an overall rating of 4 / 5

Buyer review

Worked well

Home insurance coming due and advice from Aviva was to renew at an increase over previous years. Looked on website to find Aviva plus satisfied our requirements at somewhat less than previous year. So went for that. Satisfied (so far)

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

seasonalnorm

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