Overall rating
This product has been awarded an overall rating of from 369 customer reviews
Rating breakdown
369 reviews
- 5 stars awarded by 266 reviewers
- 4 stars awarded by 72 reviewers
- 3 stars awarded by 15 reviewers
- 2 stars awarded by 6 reviewers
- 1 stars awarded by 10 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus home insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
A customer gave this product an overall rating of
Buyer review
No need to call out to try emergency cover
04/10/2019
No problems to date Never needed to try out emergency cover but other cover for building and contents seems good
I would recommend Aviva to a friend
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Greyhound gave this product an overall rating of
Buyer review
Great service
04/10/2019
Easy to request a quote , good discounts for existing customers, competitive costs , great online account service , easy to access documents
I would recommend Aviva to a friend
- By:
- Greyhound
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Greyhound
Sean gave this product an overall rating of
Buyer review
User friendly
03/10/2019
Bought home insurance. User friendly and good customer service.
I would recommend Aviva to a friend
- By:
- Sean
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Sean
Terry gave this product an overall rating of
Buyer review
Satisfaction assured
02/10/2019
I made a call to enquire about home insurance and ended up taking a policy. Now I am not mad so I reckon that my action sums up my satisfaction with the policy, service and company.
I would recommend Aviva to a friend
- By:
- Terry
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Terry
Pensioner gave this product an overall rating of
Buyer review
Superb Service
01/10/2019
Having received a home insurance renewal quote from previous insurer showing yet another increase I searched online for other quotes. Aviva were highly rated so I chose to insurance our home with them. It was a very simple process online with excellent customer service to follow. I will certainly consider Aviva when I come to renew my car insurance.
I would recommend Aviva to a friend
- By:
- Pensioner
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
Pensioner
Angi gave this product an overall rating of
Buyer review
Home insurance
01/10/2019
Have purchased my home insurance from Aviva for a couple of years, we moved house and when I went to purchase policy I was ‘forced ‘ down the monthly payment option route, I prefer to pay in full. Also on checking MyAviva a couple of times since purchase my aviva account does not show my home insurance but I have updated the car insurance address detail .... why. Usually a great company to deal with, but this is frustrating hence score
I would recommend Aviva to a friend
- By:
- Angi
- Gender:
- Female
Thanks for taking the time to leave your review. I'm sorry you feel you were forced to take out a monthly subscription for your cover, we do still offer an annual payment policy but not for AvivaPlus Home Insurance. We're aware of a issue with some AvivaPlus Home policies not showing some customers MyAviva accounts and our teams are working on fixing this. In the meantime, I've emailed your documents to your registered email address. If you need us for anything else please don't hesitate to email social@aviva.com
Andy, Aviva Online Team
Angi
Marg gave this product an overall rating of
Buyer review
Home insurance
01/10/2019
Renewed my home insurance directly with Aviva and it was cheaper than going through Santander.
I would recommend Aviva to a friend
- By:
- Marg
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Marg
June gave this product an overall rating of
Buyer review
Excellent Sevice
30/09/2019
I have a Pension with Aviva and recent Home insurance.. Due to your excellent service l am enquiring about Equity Release.
I would recommend Aviva to a friend
- By:
- June
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
June