AvivaPlus Home customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 368 customer reviews

Rating breakdown

368 reviews

  • 5 stars awarded by 266 reviewers
  • 4 stars awarded by 72 reviewers
  • 3 stars awarded by 15 reviewers
  • 2 stars awarded by 5 reviewers
  • 1 stars awarded by 10 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.6/5 based on 368 customer reviews

NDMJ95 gave this product an overall rating of 4 / 5

Buyer review

NDMJ95

Buildings & Contents insurance. Really easy to purchase and cheap enough to cover most people's needs. Payable monthly so no real pressure to pay up front. Recommend you look trough the documentation and choose your own options tailored for your property.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

NDMJ95

Nick gave this product an overall rating of 5 / 5

Buyer review

At last

I used to have all my insurance and pensions with Aviva but they kept ripping me off at renewal. So I moved away to another insurer. When I saw the tv advert from Aviva guarantee ing not to rip values customers off at renewal I decided to come back. Well done Aviva you might get my car insurance’s and travel back on renewal. Keep it up, nothing like an honest trustworthy insurance company.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nick

Absta gave this product an overall rating of 4 / 5

Buyer review

Simple and good service

I like the fact that you get discounts for other products as this is showing loyalty to existing customers The online dashboard and process makes it really easy to see all accounts and get quotes for anything else that’s required

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Absta

AP19 gave this product an overall rating of 5 / 5

Buyer review

Excellent customer service

Brought combined car and house insurance. Insured two car along with building and contents. The customer rep just explained the different options, no pushy hard sell. Just had answer a few simply questions. No interrogation. Pleasure doing business with a company who puts the customer first.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

AP19

WATH gave this product an overall rating of 5 / 5

Buyer review

excellent service

Home insurance ,good service and good value fo money.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

WATH

None gave this product an overall rating of 5 / 5

Buyer review

Great customer service

Great customer service, staff good to discuss product.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

None

MsBee gave this product an overall rating of 5 / 5

Buyer review

Good product for good price

Good policy with additional options if needed. Policy was very competitively priced.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

MsBee

johnboy gave this product an overall rating of 5 / 5

Buyer review

Excellent all round service

AvivaPlus Home insurance was a very easy competitive insurance product the web site is very easy to navigate I look forward to a long association

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

johnboy

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