Overall rating
This product has been awarded an overall rating of from 356 customer reviews
Rating breakdown
356 reviews
- 5 stars awarded by 259 reviewers
- 4 stars awarded by 67 reviewers
- 3 stars awarded by 15 reviewers
- 2 stars awarded by 5 reviewers
- 1 stars awarded by 10 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus home insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
Maggie gave this product an overall rating of
Buyer review
Excellent customer service
03/03/2020
I purchased house and contents insurance. A very friendly member of staff explained all my options very clearly in order that I could make an informed decision.
I would recommend Aviva to a friend
- By:
- Maggie
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Maggie
LeGod gave this product an overall rating of
Buyer review
Superbe
02/03/2020
Great product at a great price and interest free payments are always a good thing !
I would recommend Aviva to a friend
- By:
- LeGod
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
LeGod
GaryB gave this product an overall rating of
Buyer review
Extremely competitive
02/03/2020
I bought buildings and contents insurance and the price offered by Avvia was cheaper than any on the major price comparison websites for similar benefits. The purchase was easy as the website was very user friendly. I am, however, all too well aware that the real measure of an insurance company is how they respond when you make a claim. I haven't had to do that yet, so can offer no comment on Aviva's performance. But so far, so good.
I would recommend Aviva to a friend
- By:
- GaryB
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
GaryB
B00t gave this product an overall rating of
Buyer review
Would recommend your services to family members and friends
01/03/2020
Home insurance was extremely easy to purchase online.
I would recommend Aviva to a friend
- By:
- B00t
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
B00t
TonyT gave this product an overall rating of
Buyer review
Fabulous product
01/03/2020
At last a home insurance policy to exactly match my needs, three levels of cover available. Simply put into easily understood groups. Find the group that matches your requirements and buy. No confusing questions and a really easy application to navigate. Thrilled with the premium offered at no extra charge for monthly premiums. Plus a further discount for having other products with Aviva.
I would recommend Aviva to a friend
- By:
- TonyT
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
TonyT
Lulu gave this product an overall rating of
Buyer review
Great customer service
28/02/2020
Home insurance. Options fully explained, detailed comparison. Adviser extremely knowledgeable, patient and understanding. Having already looked at other companies this proved the best option.
I would recommend Aviva to a friend
- By:
- Lulu
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
Lulu
Jennieflo gave this product an overall rating of
Buyer review
Very straightforward
25/02/2020
Buildings and contents insurance. Easy to purchase.
I would recommend Aviva to a friend
- By:
- Jennieflo
Jennieflo
cornishman gave this product an overall rating of
Buyer review
easy to apply
25/02/2020
I purchased house and contents insurance. It was easy to apply and complete on line with a competitive price.
I would recommend Aviva to a friend
- By:
- cornishman
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
cornishman