Overall rating
This product has been awarded an overall rating of from 369 customer reviews
Rating breakdown
369 reviews
- 5 stars awarded by 266 reviewers
- 4 stars awarded by 72 reviewers
- 3 stars awarded by 15 reviewers
- 2 stars awarded by 6 reviewers
- 1 stars awarded by 10 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus home insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
Hopeful gave this product an overall rating of
Buyer review
First time buyer
03/08/2020
Premium Buildings and Contents Home Insurances. Still waiting on policy documents to be sent. Easy online experience to buy.
I would recommend Aviva to a friend
- By:
- Hopeful
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Hopeful
HoleinOneclub gave this product an overall rating of
Buyer review
Customer satisfaction
02/08/2020
I have renewed my house and contents insurance the person at Aviva was very helpful and reassuring, I will be insuring my car with Aviva when that comes due.
I would recommend Aviva to a friend
- By:
- HoleinOneclub
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
HoleinOneclub
Henrylcdo gave this product an overall rating of
Buyer review
Customer satisfation
01/08/2020
The main reasons for using Aviva for our home insurance are price and service. We have our car insurance with them and had the misfortune to argue with an unavoidable lump of wood laying on a main road. The resulting damage was repaired so efficiently, politely and quickly the service was perfect. This was our first claim in 12 years and if something unforeseen happens to our house I now have complete confidence in their service.
I would recommend Aviva to a friend
- By:
- Henrylcdo
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
Henrylcdo
bklvr gave this product an overall rating of
Buyer review
Very competitive prices and helpful staff
13/07/2020
I've switched to Aviva for insurance on two properties with considerable cost savings and better cover. Both the online initial application and follow on phone calls were good with knowledgeable and helpful staff. I did have to call to chase an amended quote on one of the policies but it was dealt with well. Would recommend.
I would recommend Aviva to a friend
- By:
- bklvr
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
bklvr
Jovin gave this product an overall rating of
Buyer review
Good service
21/06/2020
My home insurance was due and I wanted to change from the standard Aviva insurance to Aviva Plus but no link to it. I eventually found a way to get a quote but when making changes to options the site kept crashing. In the end I had to ring and the customer service rep said that during the current siutation with Covid they werent promoting Aviva plus although it was still available. Dont quite see how Covid affected it but I was able to sign up for same/better cover on pay monthly at less cost than previous years premium! Marked down on ease of purchase because of difficulty I had.
I would recommend Aviva to a friend
- By:
- Jovin
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 3 / 5
Jovin
PNic gave this product an overall rating of
Buyer review
Great service and easy renewal
02/05/2020
Renew our home insurance, this is now under the AvivaPlus option by adding it to my car insurance already with them earlier in the year. Found it straight forward doing it this time on-line, saved money, that was a bonus in its self. Would highly recommend it and suggest looking into this option - if it’s your time to renewal your insurance - EXCELLENT
I would recommend Aviva to a friend
- By:
- PNic
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
PNic
silverbunny gave this product an overall rating of
Buyer review
very straightforward quotation process and attractive quote. Made the whole process very easy .
21/03/2020
property insurance - Aviva Plus. Seems to cover everything I require of a property insurance policy, with the assurance of a big-name provider.
I would recommend Aviva to a friend
- By:
- silverbunny
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
silverbunny
Justin gave this product an overall rating of
Buyer review
Great customer service
20/03/2020
Very customer focussed and achieved the desired result in one call.
I would recommend Aviva to a friend
- By:
- Justin
- Gender:
- Male
- Age:
- 45 to 54
Justin