AvivaPlus Home customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 368 customer reviews

Rating breakdown

368 reviews

  • 5 stars awarded by 266 reviewers
  • 4 stars awarded by 72 reviewers
  • 3 stars awarded by 15 reviewers
  • 2 stars awarded by 5 reviewers
  • 1 stars awarded by 10 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.6/5 based on 368 customer reviews

HappyInsured gave this product an overall rating of 5 / 5

Buyer review

Good Value for money

I started off with one of my cars insured through Aviva, the discount and level of cover offered for me second car, made sense for me to insure that too and when I compared house insurance cover again Aviva offered the most comprehensive cover at a good price, soover all no brainer.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

HappyInsured

Peter gave this product an overall rating of 5 / 5

Buyer review

Good Service

Home Insurance. Good cover and good value. Ease of communication via website.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Peter

Trelyn gave this product an overall rating of 4 / 5

Buyer review

Home &contents

I bought home&contents ins, just a few easy questions to answer, and a great price after shopping around, by paying by mthly direct debit can cancel when I like without penalty.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Trelyn

Mike gave this product an overall rating of 5 / 5

Buyer review

Simplistic and Great price

After receiving a new quote from my previous provider, I used Aviva for Home and Dual car Insurance saving money. Easy to complete and very prompt responses with documents

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mike

Hammer gave this product an overall rating of 5 / 5

Buyer review

Features

Home Insurance - after a lot of research i decided on Aviva. It wasn’t the cheapest but had all the features I required

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Hammer

DRCJ gave this product an overall rating of 3 / 5

Buyer review

People great, IT rubbish

Compared to my current insurer Aviva looked good. The initial online service was good but failed to complete my purchase. The telephone sales team were initially unable to resolve the IT problem but set up and confirmed my purchase manually. One month later IT have still not fixed my issue and I am not able to login online.

By:
Gender:
Male
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
2 / 5
Ease of purchase
1 / 5

Hi DRCJ, thank you for insuring with us, it's a shame to hear of the issued you have faced on our systems. We hope it is resolved for you soon, but in the interim we give many contact options for our AvivaPlus policies for any service you need, including phone, live chat, email and social media. My apologies for any inconvenience caused.

Yannis, Aviva Web Team

DRCJ

Mike gave this product an overall rating of 5 / 5

Buyer review

Customer review

Good support and explanations Staff easy to talk to Very competative and comprehensive policy

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Mike

robotstubbs gave this product an overall rating of 4 / 5

Buyer review

very helpfull

simply explained good to be able to join policy date for renewal

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

robotstubbs

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