AvivaPlus Home customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 369 customer reviews

Rating breakdown

369 reviews

  • 5 stars awarded by 266 reviewers
  • 4 stars awarded by 72 reviewers
  • 3 stars awarded by 15 reviewers
  • 2 stars awarded by 6 reviewers
  • 1 stars awarded by 10 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.6/5 based on 369 customer reviews

robotstubbs gave this product an overall rating of 4 / 5

Buyer review

very helpfull

simply explained good to be able to join policy date for renewal

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

robotstubbs

Mike gave this product an overall rating of 5 / 5

Buyer review

Great price and no hassel

House and home ins Inc accidental damage easy to follow parameters. Value for money saved me £90 on my renewal offer

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Value for money
2 / 5

Mike

L1882 gave this product an overall rating of 5 / 5

Buyer review

All Round Excellence

I was already a customer for car insruance so when I needed new home insurance Aviva were already high on my list of companies to look at. I still carried out a full market comparison however and found the Aviva plus policy was excellent value compared to other policies with similar levels of cover.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

L1882

johnnymac gave this product an overall rating of 5 / 5

Buyer review

New Customer

Bought home and contents insurance policy. Previous policy had increased significantly twice over two years so checked other policies. Aviva gave a very reasonable quote, their questionnaire was concise and straightforward and they were a known company with a good name . Also monthly payments came with no added costs.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

johnnymac

KARTHIK gave this product an overall rating of 5 / 5

Buyer review

easy online applying

home insurance. interest free monthly payment. easy online application

I would recommend Aviva to a friend

By:
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

KARTHIK

Honey gave this product an overall rating of 5 / 5

Buyer review

Great help

I had buildings insurance with one company and contents with another. When I asked about taking out insurance with Aviva, I was told I could I could have both with Aviva Plus and the contents limit is excellent. Now I am paying half of what I paid previously for the same cover. ..... slightly better Paying by direct debit monthly at no extra charge is easier than a lump sum, a great saving altogether, spreading the cost as well . The advisor was excellent in explaining the terms and ease of making my first payment. A very satisfied costumer :) ) I am now waiting for the paperwork as I prefer paper copies.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Honey

General gave this product an overall rating of 5 / 5

Buyer review

Excellent customer service

I have been customer of nationwide for years for my home insurance and the price kept going up with any claims being made. This year I contacted aviva and found the customer service very good and helpful and there commitment to keep prices the same or better. It was very easy to move my buildings and contents to Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

General

Robert gave this product an overall rating of 5 / 5

Buyer review

Home Insurance

So good to be offered preferred price rewarding loyalty. We have two additional policies with Aviva and have been very pleased so far. Would recommend.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Robert

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