AvivaPlus Home customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 368 customer reviews

Rating breakdown

368 reviews

  • 5 stars awarded by 266 reviewers
  • 4 stars awarded by 72 reviewers
  • 3 stars awarded by 15 reviewers
  • 2 stars awarded by 5 reviewers
  • 1 stars awarded by 10 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.6/5 based on 368 customer reviews

Dessie gave this product an overall rating of 5 / 5

Buyer review

So easy

We bought home insurance after having such a positive experience with our car insurance. I am always nervous that I have considered everything correctly, but the questions asked were easy to answer, and it was easy to work out the best cover for us.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

Dessie

Stan gave this product an overall rating of 5 / 5

Buyer review

Excellent service.

Easy to choose cover of service, simple and concise.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Stan

A customer gave this product an overall rating of 5 / 5

Buyer review

excellent customer service,very helpful and reply very quickly to any request.

Bought house insurance,excellent,covers everything.

I would recommend Aviva to a friend

Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Sarahs gave this product an overall rating of 5 / 5

Buyer review

Good customer service

The representative worked hard to answer our queries, was polite and friendly

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sarahs

gagitman gave this product an overall rating of 5 / 5

Buyer review

surprised by the ease and so quick to do a quote

I first bought my car insurance. because the quote was very reasonable and easy to answer the questions. then when my home insurance was due the price was just what i was looking and quote for next year.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

gagitman

HammyC gave this product an overall rating of 3 / 5

Buyer review

Good idea - not the cheapest

Already had home insurance with a normal policy from aviva - got a renewal from aviva and also got a quote for aviva plus which was cheaper so went for it - in the meantime just got a quote from another well known insurance provider and it was twenty five pounds cheaper and AVIVA REFUSED TO PRICE MATCH , so when I get time I will switch as with this attitude left a fowl taste, shop around before signing up

By:
Gender:
Male
Age:
45 to 54

Hi HammyC, Although the new AvivaPlus policy does include a renewal price guarantee to guarantee that you'll pay the same or an even better price than if you were a new customer to AvivaPlus, unfortunately it does not extend to price match what other companies can offer. I have checked & can confirm that the policy taken does already include the multi policy discount for you & is the very best price we can offer based on the details provided & cover selected. I'm sorry that it's left you feeling that way & hope not to lose you custom as a result. I have logged your concerns & feedback accordingly so our complaints team will be in contact with you to discuss the matter further. Should you need anything further in the meantime please don't hesitate to contact us. Kind Regards

Jen , Social Media Response Team

HammyC

Antboy17 gave this product an overall rating of 5 / 5

Buyer review

The best service

Bought Aviva home & contents insurance, it was straight forward, there was no hidden charges all the questions were positive,,& Aviva were very competitive, also there were no extra fees for monthly payments, or for pulling out if you find a, cheaper insurance, i recommend you get a quote from Aviva first when you come to renewing any insurance

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Antboy17

Mick gave this product an overall rating of 5 / 5

Buyer review

Easy process, good product

Needed to renew Home insurance. Used the usual comparison sites but Aviva came up with a great deal - as an existing customer this is excellent customer service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mick

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