Overall rating
This product has been awarded an overall rating of from 369 customer reviews
Rating breakdown
369 reviews
- 5 stars awarded by 266 reviewers
- 4 stars awarded by 72 reviewers
- 3 stars awarded by 15 reviewers
- 2 stars awarded by 6 reviewers
- 1 stars awarded by 10 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus home insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
Mick gave this product an overall rating of
Buyer review
Easy process, good product
27/08/2019
Needed to renew Home insurance. Used the usual comparison sites but Aviva came up with a great deal - as an existing customer this is excellent customer service.
I would recommend Aviva to a friend
- By:
- Mick
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Mick
Grandad gave this product an overall rating of
Buyer review
Fantastic service and very caring and helpful.
26/08/2019
I bought car insurance and also house and contents insurance (very pleased).
I would recommend Aviva to a friend
- By:
- Grandad
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Grandad
Albecq gave this product an overall rating of
Buyer review
Simple to do
26/08/2019
Went for the home insurance which was easy to fill in online and very competitive to my previous one. All communications I had via the phone were good and clarified a few of the things that I needed to know. I would have given them 5 stars but I had to let Aviva know that I had not received any communications from them to confirm my insurance had been accepted, even though they had taken my first instalment. They have since apologised for the mistake.
I would recommend Aviva to a friend
- By:
- Albecq
- Gender:
- Male
- Age:
- 65 or over
Albecq
Suzie gave this product an overall rating of
Buyer review
Quick & easy
25/08/2019
Bought car insurance with AVIVA last year. Very professional & easy to sign up. Have now purchased home insurance. Again very professional. Got an excellent deal.
I would recommend Aviva to a friend
- By:
- Suzie
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Suzie
Louby gave this product an overall rating of
Buyer review
Great customer service and value for money with Aviva +
19/08/2019
I brought the Aviva + for both car and house insurance.. Great price, and great product
I would recommend Aviva to a friend
- By:
- Louby
- Gender:
- Male
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Louby
Contented gave this product an overall rating of
Buyer review
Good all round service
19/08/2019
Bought both House and Car insurance. Questions were relevant but not war and peace. Whole experience was one of the best I have had purchasing insurance from any company on line very pleased.
I would recommend Aviva to a friend
- By:
- Contented
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 1 / 5
Contented
Bizzers gave this product an overall rating of
Buyer review
Helpful staff
18/08/2019
Had a slight problem completing purchase on line but a phone call produced very helpful staff who completed the deal for me. Thank you
I would recommend Aviva to a friend
- By:
- Bizzers
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Bizzers
Normandy75 gave this product an overall rating of
Buyer review
Excellent customer service, communication and availability
18/08/2019
Excellent quotation for my home /contents insurance took out the 3rd Option Aviva Plus home insurance Policy
I would recommend Aviva to a friend
- By:
- Normandy75
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Normandy75