AvivaPlus Home customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 368 customer reviews

Rating breakdown

368 reviews

  • 5 stars awarded by 266 reviewers
  • 4 stars awarded by 72 reviewers
  • 3 stars awarded by 15 reviewers
  • 2 stars awarded by 5 reviewers
  • 1 stars awarded by 10 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.6/5 based on 368 customer reviews

Grandad gave this product an overall rating of 5 / 5

Buyer review

Fantastic service and very caring and helpful.

I bought car insurance and also house and contents insurance (very pleased).

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Grandad

Albecq gave this product an overall rating of 4 / 5

Buyer review

Simple to do

Went for the home insurance which was easy to fill in online and very competitive to my previous one. All communications I had via the phone were good and clarified a few of the things that I needed to know. I would have given them 5 stars but I had to let Aviva know that I had not received any communications from them to confirm my insurance had been accepted, even though they had taken my first instalment. They have since apologised for the mistake.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Albecq

Suzie gave this product an overall rating of 5 / 5

Buyer review

Quick & easy

Bought car insurance with AVIVA last year. Very professional & easy to sign up. Have now purchased home insurance. Again very professional. Got an excellent deal.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Suzie

Louby gave this product an overall rating of 5 / 5

Buyer review

Great customer service and value for money with Aviva +

I brought the Aviva + for both car and house insurance.. Great price, and great product

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Louby

Contented gave this product an overall rating of 5 / 5

Buyer review

Good all round service

Bought both House and Car insurance. Questions were relevant but not war and peace. Whole experience was one of the best I have had purchasing insurance from any company on line very pleased.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
1 / 5

Contented

Bizzers gave this product an overall rating of 5 / 5

Buyer review

Helpful staff

Had a slight problem completing purchase on line but a phone call produced very helpful staff who completed the deal for me. Thank you

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bizzers

Normandy75 gave this product an overall rating of 5 / 5

Buyer review

Excellent customer service, communication and availability

Excellent quotation for my home /contents insurance took out the 3rd Option Aviva Plus home insurance Policy

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Normandy75

Valuehunter gave this product an overall rating of 5 / 5

Buyer review

Outstanding cover

I recently purchased home insurance after receiving a hiked up renewal quote (in spite of having not made any claims) from my current insurer. After taking out car insurance with Aviva plus which offered first class cover at a very reasonable monthly premium, I decided to try out home insurance. I actually finished up paying more with Aviva plus than my renewal quote with my previous insurer. There is a very good reason for this. I do not think there is anyone offering a more comprehensive cover than Aviva for anything like the price. I now have the peace of mind of knowing that whatever happens I am covered by my policy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Valuehunter

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