AvivaPlus Home customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 369 customer reviews

Rating breakdown

369 reviews

  • 5 stars awarded by 266 reviewers
  • 4 stars awarded by 72 reviewers
  • 3 stars awarded by 15 reviewers
  • 2 stars awarded by 6 reviewers
  • 1 stars awarded by 10 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.6/5 based on 369 customer reviews

Billsand gave this product an overall rating of 5 / 5

Buyer review

Good experience

Bought Aviva plus home insurance on line having had substantial increase on renewal from previous provider. My online Aviva experience was excellent the quote was very competitive with full cover and the transaction was well managed.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Billsand

Fredo gave this product an overall rating of 5 / 5

Buyer review

AvivaPlus

Just switched to AvivaPlus Home Insurance following another annual increase from previous insurers. Attracted by promise of no price increase and interest free monthly payments. Obtaining quote was simple and cheaper so I had an easy decision.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Fredo

Mukundan gave this product an overall rating of 5 / 5

Buyer review

Easy to get quote and purchase online

I wanted to switch my home Insurance and did it online in Aviva with simple questions to answer. Since I already have my car insurance with Aviva I thought I will get a better deal for my Home Insurance which I did and am happy with the price quoted.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Mukundan

guitardave gave this product an overall rating of 5 / 5

Buyer review

the young chap who arranged my home/contents cover was very helpfull and polite

i purchased home/contents insurance which was much cheaper than halifax insurance and was like for like cover

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

guitardave

Howie gave this product an overall rating of 4 / 5

Buyer review

Good

This was home insurance Clear and understandable policy and premium calculation.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

Howie

Dave gave this product an overall rating of 5 / 5

Buyer review

Sapper3458

House and contents insurance for the coming year. When requesting a quote, very quick response and allowed to ponder for 30 days if needed.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dave

Alan3054 gave this product an overall rating of 3 / 5

Buyer review

Could do better

Have been with Aviva for a number of years , my home & contents was due for renewal & had gone up by 20% . I had to leave and rejoin as a new customer to get the best deal ! Not what is advertised on the tv

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
3 / 5
Ease of purchase
2 / 5

Hi there, it sounds like you were on one of our traditional, older policies. Now that you've moved to an AvivaPlus policy you'll qualify from the renewal price guarantee. Thanks for choosing us again for this year

Katie, Aviva Online Team

Alan3054

Lrac1963 gave this product an overall rating of 5 / 5

Buyer review

Easy to do

Having multiple insurances with Aviva I thought may as well get a buildings and contents quote and I’m glad I did, so easy to complete and a really competitive price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Lrac1963

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