AvivaPlus Home customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 368 customer reviews

Rating breakdown

368 reviews

  • 5 stars awarded by 266 reviewers
  • 4 stars awarded by 72 reviewers
  • 3 stars awarded by 15 reviewers
  • 2 stars awarded by 5 reviewers
  • 1 stars awarded by 10 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.6/5 based on 368 customer reviews

Kazza gave this product an overall rating of 5 / 5

Buyer review

Excellent service

Household Insurance. So easy to complete online and when I was not sure of something customer services was a great back up

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kazza

JJSH gave this product an overall rating of 4 / 5

Buyer review

Does what I need

Home buildings and contents insurance, easy to complete the online purchase and fulfilled all my needs AND was 100 pounds cheaper than my renewal quote. What’s more, Aviva contributed 30 pounds through Easy Fundraising to my chosen charity!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JJSH

Scrappysenior gave this product an overall rating of 5 / 5

Buyer review

Great price!

Building & Contents insurance meeting like for like with our previous insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Scrappysenior

DFdf gave this product an overall rating of 3 / 5

Buyer review

Well... it's not bad, but...

I have now got both car and home insurance on the monthly payment. It's convenient to do this, and I am fairly happy about the fact that I will have to renew them both in sync in future. The main complaint I have is that they make you use a credit card. What's wrong with Direct Debits? To my mind they're more secure and you don't have to change them when the card expires or the card provider sends a new one (which they seem to do a lot these days). Bring back the DD, I say.

I would recommend Aviva to a friend

By:
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
2 / 5
Ease of purchase
3 / 5

Thanks for choosing to insure your car & home with Aviva. Our new AvivaPlus policies take payment on a monthly basis but from a debit or credit card like lots of subscription services do rather than paying via a direct debit basis. This avoids making any application for credit or being charged for credit. We are still able to offer our classic policies on a monthly direct debit basis though should customers wish. If there's anything further we can assist you with please don't hesitate to let us know. Many Thanks.

Jen, Social Media Response Team

DFdf

Marsie73 gave this product an overall rating of 5 / 5

Buyer review

Great service & cover

Simple, clear product. Perfect for our needs. Great customer service. Trusted brand. Highly recommended.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Marsie73

DaveH gave this product an overall rating of 5 / 5

Buyer review

Great price

Great price home insurance. Quick and easy to arrange. Excellent service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

DaveH

Gleds gave this product an overall rating of 5 / 5

Buyer review

Great purchase

Web site easy to follow and not complicated like other sites straight forward questions and straight to the point cover on the insurance. Great experience and purchase.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gleds

Veryefficientandknowledge gave this product an overall rating of 5 / 5

Buyer review

Great service

Bought home insurance excellent value and so simple and hassle free .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Veryefficientandknowledge

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