Overall rating
This product has been awarded an overall rating of from 357 customer reviews
Rating breakdown
357 reviews
- 5 stars awarded by 259 reviewers
- 4 stars awarded by 68 reviewers
- 3 stars awarded by 15 reviewers
- 2 stars awarded by 5 reviewers
- 1 stars awarded by 10 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus home insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
cornishman gave this product an overall rating of
Buyer review
easy to apply
25/02/2020
I purchased house and contents insurance. It was easy to apply and complete on line with a competitive price.
I would recommend Aviva to a friend
- By:
- cornishman
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
cornishman
Lorry gave this product an overall rating of
Buyer review
Great customer service, very helpful and very efficient.
25/02/2020
I have got both my Car Insurance and my Home and Contents Insurance from Aviva and I got a discount because of that on my Home and Contents Insurance.
I would recommend Aviva to a friend
- By:
- Lorry
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Lorry
Jimbo gave this product an overall rating of
Buyer review
Good web site
25/02/2020
Easy to take out home insurance via their web page and very competitive prices. Questions answered efficiently
I would recommend Aviva to a friend
- By:
- Jimbo
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Jimbo
Cookie gave this product an overall rating of
Buyer review
Great customer service. For those of us that detest form filling the application was a breeze.
24/02/2020
On this occasion it was house and contents insurance. I also have several other policy’s with Aviva. Car, motorcycle and pension. There staff are always friendly and helpful.
I would recommend Aviva to a friend
- By:
- Cookie
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Cookie
Martin gave this product an overall rating of
Buyer review
Great choice
24/02/2020
Bought, direct from the company, household buildings and contents insurance having been quoted by my present broker and using price comparison websites. The cover provided is better and more readily understandable than some and is also much better value for money. Their communication and service has been excellent.
I would recommend Aviva to a friend
- By:
- Martin
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Martin
VolvoS40 gave this product an overall rating of
Buyer review
Cheaper than another company's price last year!
22/02/2020
Buildings and contents insurance. Really good, except the first monthly payment was taken forthwith, rather than at the start of the cover. I guess it will just end sooner.
I would recommend Aviva to a friend
- By:
- VolvoS40
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
VolvoS40
RAYMO217 gave this product an overall rating of
Buyer review
Absolutely cannot complain about anything such good service
22/02/2020
I purchased home insurance rang round a few companies but Aviva stood out with the knowledge and friendly attitude of staff
I would recommend Aviva to a friend
- By:
- RAYMO217
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
RAYMO217
Cricket gave this product an overall rating of
Buyer review
Great website
22/02/2020
Buildings and contents insurance was easy to set up. Less detail required and premium was lower than current provider Hope to renew next year with similar pricing
I would recommend Aviva to a friend
- By:
- Cricket
- Gender:
- Female
- Age:
- 65 or over
Cricket