Overall rating
This product has been awarded an overall rating of from 342 customer reviews
Rating breakdown
342 reviews
- 5 stars awarded by 250 reviewers
- 4 stars awarded by 63 reviewers
- 3 stars awarded by 14 reviewers
- 2 stars awarded by 5 reviewers
- 1 stars awarded by 10 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus home insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
Kipp gave this product an overall rating of
Buyer review
Customer Service
09/02/2020
House Buildings and Content Insurance. Extended coverage of a higher value for a lower premium paid by monthly DD for no extra charge. On line system very good. Recognition by a discount as an existing customer (Car Ins), Backed up by paper as well as digital records.
I would recommend Aviva to a friend
- By:
- Kipp
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Kipp
Blob67 gave this product an overall rating of
Buyer review
Great insurance company
09/02/2020
I use Aviva insurance company for my personal and business insurance They have always been professional honest and reasonable price My Home and building insurance was with John Lewis & Partners they wanted over double the cost of Aviva and the cover was not as good, they also charge if you pay monthly and Aviva doesn’t My van insurance is with Aviva and that is at a great price with great cover My life insurance with critical illness is with Aviva and when I had a heart attack I claimed 2 years later and the service I received was second to none They paid out no problem and paid back the premiums that I had paid from the date of my attack Customer service at Aviva is by far the best customer service I have ever had Very honest and true I would recommend Aviva insurance to anyone Blob67
I would recommend Aviva to a friend
- By:
- Blob67
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Blob67
Annab gave this product an overall rating of
Buyer review
Fast service
08/02/2020
Bought building and contents then car insurance.Great value, easy to complete questions.
I would recommend Aviva to a friend
- By:
- Annab
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Annab
Woody gave this product an overall rating of
Buyer review
One happy customer
06/02/2020
Quick easy and cheaper that is my assessment of online AVIVA home insurance . Highly recommended that is even after I tested the comparison site recommendations.
I would recommend Aviva to a friend
- By:
- Woody
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Woody
ashok gave this product an overall rating of
Buyer review
excellent customer service
03/02/2020
I bought aviva plus car insurance policy and conversation and details were worked out promptly and whole process was very smooth and swift. I thought about this policy for 24 hours and then decided to purchase the policy. I had compared premium of this policy with other companies and found that the quoted premium was second lowest.
I would recommend Aviva to a friend
- By:
- ashok
- Gender:
- Male
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
ashok
Timpson8 gave this product an overall rating of
Buyer review
Good value, easy to choose cover details.
03/02/2020
I switched my home and contents insurance to Aviva following buying car insurance with them recently. Two reasons - mainly the cost was less than half what I had been paying for apparently identical cover, and the simplicity of choosing, editing and understanding the products. The only hiccup was in actually buying the product - it was easy enough to save the chosen details but the site initially refused to let me recover the quote and to pay. This took several attempts over a few days but all ended happily ever after thank you!
I would recommend Aviva to a friend
- By:
- Timpson8
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 3 / 5
Timpson8
Jude gave this product an overall rating of
Buyer review
Very competitive policy in terms of cover and premium
03/02/2020
Due to the very competitive premium I went for the highest level of cover which gives me peace of mind that the insurance more than adequately covers my needs.
I would recommend Aviva to a friend
- By:
- Jude
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Jude
Phil gave this product an overall rating of
Buyer review
Les Nuages
02/02/2020
Replaced existing house insurance when my bank pulled out of business. Same underwriter better cover and less exspensive.Good service and assistance over phone to spread cost over a year with no extra cost. Contents also added without having to itermise each item. Although have Policy on line awaiting hard copy to study and store separately.
I would recommend Aviva to a friend
- By:
- Phil
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Phil