AvivaPlus Home customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 369 customer reviews

Rating breakdown

369 reviews

  • 5 stars awarded by 266 reviewers
  • 4 stars awarded by 72 reviewers
  • 3 stars awarded by 15 reviewers
  • 2 stars awarded by 6 reviewers
  • 1 stars awarded by 10 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.6/5 based on 369 customer reviews

HonestyPlus gave this product an overall rating of 5 / 5

Buyer review

Reassurance Matters

I have had Aviva motor ins for 4 years and just purchased home cover, having been with another insurer for 4yrs. As a motor insurer Aviva’s premium is competitive and they were sympathetic to me returning from living overseas without NCB proof (despite claim free lease driving). Aviva’s claims service is second to none......always has been (I’ve been a long term customer). I had the misfortune to test this out recently when my car was shunted. Everything, from the moment of reporting the incident to returning my car, was handled efficiently & sympathetically. The courtesy car service was very good. And most of all, the repair is excellent. Purchasing online is very easy. The home cover is considerably cheaper than my previous insurer, who’d increased my premium despite having not claimed, and I’m not in a flood, subs or otherwise high risk area. You never know how good an insurer is until you claim so I’m more than happy with Aviva and would recommend without reservation.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

HonestyPlus

Mike gave this product an overall rating of 4 / 5

Buyer review

Home Insurance Renewal

Took out policy under friends and family offer. Everything was sorted ok over phone easily. Was a bit disappointed to not get my policy confirmation until a few days later with an accompanying apology.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Mike

Jangles gave this product an overall rating of 5 / 5

Buyer review

As it says on the tin

I got my annual renewal and thought I would try Aviva Plus. Exactly as they said on TV it is also for existing customers. Sure enough I got a really good quote and took it. I recommend everyone tries this.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jangles

JaneB gave this product an overall rating of 5 / 5

Buyer review

Excellent service

I have two policies with Aviva. Home insurance and medical insurance. ADdsA few years ago I found I had a problem with the lining in my chimney and was overjoyed to discover the Aviva paid for all but the excess without a question. Such a relief. Recently I broke my left shoulder and once again I have been incredibly impressed with the service that they offer. As a result when my broker tried to move me to another provider I left my broker and stayed with Aviva. Thank you for looking after me so well.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

JaneB

sailorpete gave this product an overall rating of 4 / 5

Buyer review

Looks good, but yet to be proven

The policy I took out with Aviva seems to offer cover marginally better than I got from my previous insurer (a big bank) for a significantly lower premium, so it looks good from the outset. However, I believe that you never really know how good insurance is until you come to make a claim, hence 4 stars rather than 5. In 45 years of home ownership, I have never made a claim, so even if I am unfortunate enough to do so, I will have no prior experience to compare with.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

sailorpete

Mike gave this product an overall rating of 5 / 5

Buyer review

Best insurance products on the market.

I initially insured my car with Aviva Plus and was surprised by the level of cover as standard. I then added my partners car and with their multi-car discount it hardly cost any more. I then moved my house insurance to Aviva too... only downside was the high cancellation charges from my previous provider, something that Aviva Plus products don’t have. I don’t normally review products, let alone insurance... but I have been so impressed by Aviva and their products. They give me the freedom to change my cover as my needs change, without an extortionate fee. Interest free monthly payments with aviva is also a benefit. I highly recommend Aviva Plus products.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mike

BISSO gave this product an overall rating of 5 / 5

Buyer review

FANTASTIC CUSTOMER SERVICE

I HAVE BEEN RECOMMENDING AVIVA TO MY FRIENDS THEY HAVE BEEN CONTACTING YOUR OFFICE .

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

BISSO

DaveH gave this product an overall rating of 5 / 5

Buyer review

Great cover at a very good price

I have bought home & contents insurance At a third of the price I have been paying for the past 10 years . The Aviva policy was also much better than my last providers . Thank you Aviva for your First class service .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

DaveH

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