Overall rating
This product has been awarded an overall rating of from 369 customer reviews
Rating breakdown
369 reviews
- 5 stars awarded by 266 reviewers
- 4 stars awarded by 72 reviewers
- 3 stars awarded by 15 reviewers
- 2 stars awarded by 6 reviewers
- 1 stars awarded by 10 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus home insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
JohnR gave this product an overall rating of
Buyer review
Easy to obtain policy for our needs
08/07/2019
Home Insurance policy we found fitted our needs excellently
I would recommend Aviva to a friend
- By:
- JohnR
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
JohnR
Arizona gave this product an overall rating of
Buyer review
As advertised
07/07/2019
Saw and heard their adverts so thought I would give them a try. Good price and hassle free as advertised. Many thanks.
I would recommend Aviva to a friend
- By:
- Arizona
- Gender:
- Male
- Age:
- 55 to 64
Arizona
Citygirl gave this product an overall rating of
Buyer review
So far so good
06/07/2019
Having bought my car insurance this year through Aviva, I decided to get a quote for home insurance. I saved £70 compared to the renewal quote from my previous insurers. That seems pretty good to me.
I would recommend Aviva to a friend
- By:
- Citygirl
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Citygirl
ffff gave this product an overall rating of
Buyer review
Terrible customer service. Unnecessary emails.
05/07/2019
Bought home insurance. Insurance fine, but all unnecessary emails and no way of stopping these. No one answering the phone; just a whole load of options leading to yet more options none of which was appropriate.
- By:
- ffff
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 3 / 5
- Value for money
- 4 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 2 / 5
Thanks for taking the time to leave a review and I am sorry to hear this. There should be an option at the bottom of the email that lets you unsubscribe, and the contact number for the home team is 0800 656 9717 for customer service inquires.
John, Social Media Response Team
ffff
Nick gave this product an overall rating of
Buyer review
Excellent service throughout.
04/07/2019
Because I have motor insurance with Aviva & was satisfied with them, I decided to get a quote from them for our home insurance. The online forms were very easy to go through & they asked the minimum to quote. They were extremely competitive, the cover offered was very comprehensive & also offered free monthly payments. I phoned them to clarify some aspects of the cover. The rep was very knowledgeable & pleasant & what he didn't actually know, my query was a bit different, he quickly found out about. I went ahead with the policy as it offered excellent value & in the knowledge that a company that has been around for as long as Aviva was unlikely to cause problems should a claim be necessary.
I would recommend Aviva to a friend
- By:
- Nick
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Nick
JAY1 gave this product an overall rating of
Buyer review
Easy
03/07/2019
Insurance purchased good value and prompt service.
I would recommend Aviva to a friend
- By:
- JAY1
- Gender:
- Male
- Age:
- 17 to 24
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
JAY1
Sallyann gave this product an overall rating of
Buyer review
Good customer service
02/07/2019
House Insurance good value compared with alternatives available
I would recommend Aviva to a friend
- By:
- Sallyann
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Sallyann
coelacanth gave this product an overall rating of
Buyer review
Could be cheaper
02/07/2019
Even with the 20percent member discount there were cheaper options on comparison sites. Lumping the car, motorcycle, and house and contents all with the same provider is convenient for me, but does actually cost more. I have been with Aviva for a long time, and the adverts on TV (while annoying) that now state that existing customers are treated better than new are about time. Perhaps the nudging by consumer champions are actually having an effect. I did get some very good customer service a while back after damage to my car. I am still dubious about levels of cover, particularly contents when I have a minimalist approach to clutter.
I would recommend Aviva to a friend
- By:
- coelacanth
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 3 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
coelacanth