AvivaPlus Home customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 368 customer reviews

Rating breakdown

368 reviews

  • 5 stars awarded by 266 reviewers
  • 4 stars awarded by 72 reviewers
  • 3 stars awarded by 15 reviewers
  • 2 stars awarded by 5 reviewers
  • 1 stars awarded by 10 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Filter reviews
Sort reviews
Rated 4.6/5 based on 368 customer reviews

Pete gave this product an overall rating of 5 / 5

Buyer review

Good customer service

Arranged car insurance for wrong month!! Customer service changed the month of renewal without problems. Thank you customer service

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Pete

Stormzy gave this product an overall rating of 5 / 5

Buyer review

Easypeasy home insurance

Great value buildings & contents insurance purchased 10 June. Very happy with the fact that can pay monthly at no extra cost( great now retired)

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Stormzy

A customer gave this product an overall rating of 5 / 5

Buyer review

Exceptional Online Experience

As I already have policies with Aviva along with a MyAviva account, adding a Home Insurance policy was a ten minute affair. I chose the most comprehensive policy on offer and saved money on my existing cover.

I would recommend Aviva to a friend

Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sramusobr gave this product an overall rating of 5 / 5

Buyer review

Competitive Price

Don't bother using the price comparison sites you will get a cheap price here with interest free payments This was for my house I will get my motor insured here when it comes to renewal time Very impressed

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Sramusobr

tome gave this product an overall rating of 5 / 5

Buyer review

Good service

Home & car insurance plus pension policy. The quote was good and fair and the staff were very helpful and it was quite easy to complete Q&A.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

tome

maggiemay gave this product an overall rating of 5 / 5

Buyer review

house insurance

Good price and easy to purchase but don't want to say more

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

maggiemay

Igster gave this product an overall rating of 5 / 5

Buyer review

No nonsense insurance

No nonsense home insurance cover sorted quickly and easily online. What's more is that my premium was competitive and I am promised not to be ripped off on renewal. A return to old fashioned "look after existing customer" policy is appreciated as I don't want to shop around every year, I just want good cover at a fair price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Igster

Diggers gave this product an overall rating of 3 / 5

Buyer review

We got there eventually

Tried to sort out car insurance on line through my Aviva on two occasions. Got stuck when previous home address kept coming up as where the car would be kept. Other policies should current address accurately. Eventually spoke to someone who could sort it out but was running out of patience

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
3 / 5
Ease of purchase
1 / 5

Sorry to hear of the issue you faced effecting your online journey & apologies for any inconvenience this caused. I can see that error has been resolved now & your policies have updated correctly following your conversation with one of our representatives. Should you experience any further issues or have any additional queries please don't hesitate to contact us. Thanks for your custom & time taken to provide feedback.

Jen, Aviva Social Media Response Team

Diggers

Back to top