Overall rating
This product has been awarded an overall rating of from 369 customer reviews
Rating breakdown
369 reviews
- 5 stars awarded by 266 reviewers
- 4 stars awarded by 72 reviewers
- 3 stars awarded by 15 reviewers
- 2 stars awarded by 6 reviewers
- 1 stars awarded by 10 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus home insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
peter gave this product an overall rating of
Buyer review
just discovered this gem
25/06/2019
after receiving my renewal quote for home insurance,i was not happy with the increase.used comparison websites which brought me to aviva.their policy was exactly the same but a lot more competitive,so I signed up to aviva plus. my car insurance was due also,so entered my details to add my car onto aviva plus,wow the car insurance quote was very very competitive.well satisfied with the service as now both my policies are linked together...
I would recommend Aviva to a friend
- By:
- peter
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
peter
Pete gave this product an overall rating of
Buyer review
Good customer service
24/06/2019
Arranged car insurance for wrong month!! Customer service changed the month of renewal without problems. Thank you customer service
I would recommend Aviva to a friend
- By:
- Pete
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
Pete
Stormzy gave this product an overall rating of
Buyer review
Easypeasy home insurance
24/06/2019
Great value buildings & contents insurance purchased 10 June. Very happy with the fact that can pay monthly at no extra cost( great now retired)
I would recommend Aviva to a friend
- By:
- Stormzy
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Stormzy
A customer gave this product an overall rating of
Buyer review
Exceptional Online Experience
24/06/2019
As I already have policies with Aviva along with a MyAviva account, adding a Home Insurance policy was a ten minute affair. I chose the most comprehensive policy on offer and saved money on my existing cover.
I would recommend Aviva to a friend
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Sramusobr gave this product an overall rating of
Buyer review
Competitive Price
23/06/2019
Don't bother using the price comparison sites you will get a cheap price here with interest free payments This was for my house I will get my motor insured here when it comes to renewal time Very impressed
I would recommend Aviva to a friend
- By:
- Sramusobr
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Sramusobr
tome gave this product an overall rating of
Buyer review
Good service
20/06/2019
Home & car insurance plus pension policy. The quote was good and fair and the staff were very helpful and it was quite easy to complete Q&A.
I would recommend Aviva to a friend
- By:
- tome
- Gender:
- Male
- Policy features and benefits
- 3 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
tome
maggiemay gave this product an overall rating of
Buyer review
house insurance
19/06/2019
Good price and easy to purchase but don't want to say more
I would recommend Aviva to a friend
- By:
- maggiemay
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
maggiemay
Igster gave this product an overall rating of
Buyer review
No nonsense insurance
19/06/2019
No nonsense home insurance cover sorted quickly and easily online. What's more is that my premium was competitive and I am promised not to be ripped off on renewal. A return to old fashioned "look after existing customer" policy is appreciated as I don't want to shop around every year, I just want good cover at a fair price.
I would recommend Aviva to a friend
- By:
- Igster
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Igster