AvivaPlus Home customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 368 customer reviews

Rating breakdown

368 reviews

  • 5 stars awarded by 266 reviewers
  • 4 stars awarded by 72 reviewers
  • 3 stars awarded by 15 reviewers
  • 2 stars awarded by 5 reviewers
  • 1 stars awarded by 10 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.6/5 based on 368 customer reviews

technophobe gave this product an overall rating of 5 / 5

Buyer review

easy to use website

I have just purchased building & contents insurance for home. Website was easy to juggle about and decide which products were best for me. Allowing for discount for existing customer (my car is insured with Aviva) price is competitive for better cover than previous insurer. Only thing I would prefer is to be able to pay for year up front rather than monthly. On plus side of monthly payments it seems there aren't any charges if you need to amend anything.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

technophobe

Tigger gave this product an overall rating of 5 / 5

Buyer review

Very competative quotes with no extra charge for monthly payments or for exiting

Fast and efficient service with veyr competative prices with no exit fees excellent company.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tigger

Gympy gave this product an overall rating of 3 / 5

Buyer review

Why can initial cost be reduced when I threatened to cancel my policy !!!!!!

I was amazed when my house and contents policy had increased by roughly a quarter when no claim had been made in the previous year ! Almost immediately the cost sales agent reduced the increase by half when I threatened to cancel the policy ! No changes were made to the policy and when challenged about the reduction had no substantial answer. The truth is if you can get away with it you will. I asked for information about the new policy advertised on TV and was transferred to another agent who after 20 minutes basically said "Computor says no" I gave up. I later contacted an agent who just got on with the job and we arrived at a policy price and cover that I was satisfied with. However I am still very annoyed that a existing customer was potentially ripped off and would have been if I had no challenged the price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Hi Chris. It's a shame to read your review & hear of the issues you've faced. Once a renewal premium has been quoted it's not in every case that we can offer an additional discount & certainly not just because possible cancellation has been discussed. We'd like to investigate the matter further though if you could email the team - social@aviva.com & mention your review here. I'm pleased to hear though that our new AvivaPlus policy has worked out more competitive for you & this is inclusive of a renewal premium guarantee which will avoid any issue of a similar nature in the future. Kind Regards

Jen, Social Media Response Team

Gympy

Cave gave this product an overall rating of 5 / 5

Buyer review

All good

Booked online was easy no issues. Called first to check levels it’s all good

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
3 / 5
Ease of purchase
5 / 5

Cave

TimB gave this product an overall rating of 5 / 5

Buyer review

Great service

Excellent price and easy to use Having used Aviva for many years and my Father before me I know that should a problem arise and a claim is made Aviva will be just as easy to use help with the claim. I lost my parents in a car crash a number of years ago insured by Aviva. They were just outstanding with help and support, so I am speaking from 1st hand experience.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

TimB

Paul gave this product an overall rating of 5 / 5

Buyer review

excellent service and value

I have just added a second car and house insurance onto my policy and the precess and service was excellent and we saved a bit of money too, which is always good

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54

Paul

drew gave this product an overall rating of 5 / 5

Buyer review

great customer service

all the staff i spoke to very polite helpfull and listened to what i asked an answered well

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

drew

repeatpurchaser gave this product an overall rating of 5 / 5

Buyer review

excellent telephone experience

I called to better understand the home insurance coverage before I bought. The lady on the phone was excellent, patient and called me back with more information very quickly

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

repeatpurchaser

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