Overall rating
This product has been awarded an overall rating of from 369 customer reviews
Rating breakdown
369 reviews
- 5 stars awarded by 266 reviewers
- 4 stars awarded by 72 reviewers
- 3 stars awarded by 15 reviewers
- 2 stars awarded by 6 reviewers
- 1 stars awarded by 10 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus home insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
repeatpurchaser gave this product an overall rating of
Buyer review
excellent telephone experience
29/05/2019
I called to better understand the home insurance coverage before I bought. The lady on the phone was excellent, patient and called me back with more information very quickly
I would recommend Aviva to a friend
- By:
- repeatpurchaser
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
repeatpurchaser
patti gave this product an overall rating of
Buyer review
value for money offer
29/05/2019
my premium has gone up in value 100 percent over the past 8 years and i was looking at various options prior to requesting a quote from Aviva The process was easy to navigate and understand.
I would recommend Aviva to a friend
- By:
- patti
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 3 / 5
- Value for money
- 5 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 4 / 5
patti
Damzel gave this product an overall rating of
Buyer review
Quick and simple buy
27/05/2019
Home insura nce all organised no hassle a d in less than haf an hour
I would recommend Aviva to a friend
- By:
- Damzel
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Damzel
Zahid gave this product an overall rating of
Buyer review
Home insurance
27/05/2019
A very comprehensive home insurance,with all the cover,I needed,and no interest on my monthly payments.What more could I ask for
I would recommend Aviva to a friend
- By:
- Zahid
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Zahid
ollie26 gave this product an overall rating of
Buyer review
good response
22/05/2019
Having looked for a n insurer I found Aviva the easiest to apply for and at good rates. Happy with my cover. Well worth taking a look
I would recommend Aviva to a friend
- By:
- ollie26
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
ollie26
BobnottheBuilder gave this product an overall rating of
Buyer review
Ideal policy
22/05/2019
Straightforward, fast and easy online application, generous and excellent cover & fully informed all the way. Electronic, paper-free documentation and proud to be a returning customer.
I would recommend Aviva to a friend
- By:
- BobnottheBuilder
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
BobnottheBuilder
williamgfergusson gave this product an overall rating of
Buyer review
Excellent customer service
20/05/2019
Excellent customer service, able to contact a real person when require and competitive insurance through a reputable company
I would recommend Aviva to a friend
- By:
- williamgfergusson
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
williamgfergusson
Cazz gave this product an overall rating of
Buyer review
Great service
20/05/2019
Home insurance at a good price, easily bought with no problems, and monthly payments at no extra cost which is unusual
I would recommend Aviva to a friend
- By:
- Cazz
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Cazz