Overall rating
This product has been awarded an overall rating of from 369 customer reviews
Rating breakdown
369 reviews
- 5 stars awarded by 266 reviewers
- 4 stars awarded by 72 reviewers
- 3 stars awarded by 15 reviewers
- 2 stars awarded by 6 reviewers
- 1 stars awarded by 10 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus home insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
rhobsot gave this product an overall rating of
Buyer review
Great product
13/05/2019
The policy was slightly more expensive than our current policy but gives much more comprehensive cover.
I would recommend Aviva to a friend
- By:
- rhobsot
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
rhobsot
Lisa gave this product an overall rating of
Buyer review
Home insurance
13/05/2019
Great deal on building and contents insurance as I am an existing customer
I would recommend Aviva to a friend
- By:
- Lisa
- Gender:
- Female
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Lisa
Rose gave this product an overall rating of
Buyer review
Superb customer service
12/05/2019
I filled out my aviva plus house insurance online but had a query and found Philip to be exceptionally helpful. He was so patience with me and he guided me through everything I needed to think about when deciding on a particular option.
I would recommend Aviva to a friend
- By:
- Rose
- Gender:
- Female
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
Thanks so much for sharing this - I'm pleased you we're happy with our service. I shall be forwarding on this on to Philip and I'm sure he'll be pleased!
Rich, Aviva Social Media Team
Rose
jungalee gave this product an overall rating of
Buyer review
Yes Sum Masah
12/05/2019
Great easy to use website , got the quotes within ten mins , but the travel insurance quote was at least 200 quid dearer than LV . Hence the 4 stars
I would recommend Aviva to a friend
- By:
- jungalee
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
jungalee
nockey gave this product an overall rating of
Buyer review
Great Customer Service
11/05/2019
Purchased Home Insurance and the man at the end of the phone was extremely helpful as I was not sure exactly how t answer some of the questions. Would recommend this company.
I would recommend Aviva to a friend
- By:
- nockey
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
nockey
poopdeck gave this product an overall rating of
Buyer review
Excellent service
11/05/2019
We were looking to find a better deal for our house insurance and as I have previous dealings with Aviva it seemed a good place to try. This policy is, for us, a better choice and value than previously, and with a greater level of cover. Site easy and clear to use.
I would recommend Aviva to a friend
- By:
- poopdeck
- Age:
- 65 or over
poopdeck
Bubba gave this product an overall rating of
Buyer review
Nothing Hidden i
11/05/2019
I signed up for Aviva Plus Home and contents insurance. I appreciated the transparency of what was covered and what was not covered. I found it free of the complexity of other providers offerings. Follow up questions were dealt with by UK call Centre speedily and clearly. Very satisfied I have the cover that I need.
I would recommend Aviva to a friend
- By:
- Bubba
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Bubba
Geoff gave this product an overall rating of
Buyer review
Great price
10/05/2019
I was with another company who sent me another automatic quote you then have to ring to get a better deal they were offering new customers a much higher discount but me a much lower one but I still got a better price from Aviva loyalty I think works both ways
I would recommend Aviva to a friend
- By:
- Geoff
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Geoff