AvivaPlus Home customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 368 customer reviews

Rating breakdown

368 reviews

  • 5 stars awarded by 266 reviewers
  • 4 stars awarded by 72 reviewers
  • 3 stars awarded by 15 reviewers
  • 2 stars awarded by 5 reviewers
  • 1 stars awarded by 10 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.6/5 based on 368 customer reviews

Lisa gave this product an overall rating of 5 / 5

Buyer review

Home insurance

Great deal on building and contents insurance as I am an existing customer

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Lisa

Rose gave this product an overall rating of 5 / 5

Buyer review

Superb customer service

I filled out my aviva plus house insurance online but had a query and found Philip to be exceptionally helpful. He was so patience with me and he guided me through everything I needed to think about when deciding on a particular option.

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5

Thanks so much for sharing this - I'm pleased you we're happy with our service. I shall be forwarding on this on to Philip and I'm sure he'll be pleased!

Rich, Aviva Social Media Team

Rose

jungalee gave this product an overall rating of 4 / 5

Buyer review

Yes Sum Masah

Great easy to use website , got the quotes within ten mins , but the travel insurance quote was at least 200 quid dearer than LV . Hence the 4 stars

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

jungalee

nockey gave this product an overall rating of 5 / 5

Buyer review

Great Customer Service

Purchased Home Insurance and the man at the end of the phone was extremely helpful as I was not sure exactly how t answer some of the questions. Would recommend this company.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

nockey

poopdeck gave this product an overall rating of 5 / 5

Buyer review

Excellent service

We were looking to find a better deal for our house insurance and as I have previous dealings with Aviva it seemed a good place to try. This policy is, for us, a better choice and value than previously, and with a greater level of cover. Site easy and clear to use.

I would recommend Aviva to a friend

By:
Age:
65 or over

poopdeck

Bubba gave this product an overall rating of 5 / 5

Buyer review

Nothing Hidden i

I signed up for Aviva Plus Home and contents insurance. I appreciated the transparency of what was covered and what was not covered. I found it free of the complexity of other providers offerings. Follow up questions were dealt with by UK call Centre speedily and clearly. Very satisfied I have the cover that I need.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bubba

Geoff gave this product an overall rating of 5 / 5

Buyer review

Great price

I was with another company who sent me another automatic quote you then have to ring to get a better deal they were offering new customers a much higher discount but me a much lower one but I still got a better price from Aviva loyalty I think works both ways

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Geoff

Vivikins gave this product an overall rating of 4 / 5

Buyer review

Very helpful customer service explaining clauses

House and contents policy bought after much research and comparison sites used. Had difficulty getting the online policy docs for review but Customer service assisted very well and talked me through the clauses I wanted to clarify and sent me all prior to purchase. Happy with the "on risk" process and all flowed perfectly thereafter.

I would recommend Aviva to a friend

By:
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Vivikins

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