Overall rating
This product has been awarded an overall rating of from 369 customer reviews
Rating breakdown
369 reviews
- 5 stars awarded by 266 reviewers
- 4 stars awarded by 72 reviewers
- 3 stars awarded by 15 reviewers
- 2 stars awarded by 6 reviewers
- 1 stars awarded by 10 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus home insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
Vivikins gave this product an overall rating of
Buyer review
Very helpful customer service explaining clauses
10/05/2019
House and contents policy bought after much research and comparison sites used. Had difficulty getting the online policy docs for review but Customer service assisted very well and talked me through the clauses I wanted to clarify and sent me all prior to purchase. Happy with the "on risk" process and all flowed perfectly thereafter.
I would recommend Aviva to a friend
- By:
- Vivikins
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Vivikins
Teddy gave this product an overall rating of
Buyer review
Excellent Service
09/05/2019
Excellent service, easy to arrange online, monthly payments, great choice of levels of cover, and great competitive pricing. Why would you buy elsewhere?
I would recommend Aviva to a friend
- By:
- Teddy
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Teddy
rockinronnie gave this product an overall rating of
Buyer review
Awful customerservice
08/05/2019
AvivaPlus Home Insurance. I have had issues since the date I bought it and they have not been resolved in spite of emails and telephone conversation. I keep being told everything is sorted when clearly it is not. I still cannot see my policy and schedule online as was promised.
- By:
- rockinronnie
- Gender:
- Male
- Age:
- 65 or over
- Customer experience
- 1 / 5
- Ease of purchase
- 4 / 5
rockinronnie
eLLeO gave this product an overall rating of
Buyer review
Fast enrollement
08/05/2019
I needed to sign up for a housing insurance and I thought that the process of enrollment was very efficient via Aviva. I was able to complete it online without struggling too much.
- By:
- eLLeO
- Gender:
- Female
- Age:
- 25 to 34
- Policy features and benefits
- 4 / 5
- Value for money
- 3 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
eLLeO
Mick gave this product an overall rating of
Buyer review
Easy to use process, very clear, and uses good language
07/05/2019
Very clear website and minimum of details required. Clearly explained without confusing legal terminology.
I would recommend Aviva to a friend
- By:
- Mick
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Mick
K199 gave this product an overall rating of
Buyer review
Value for price is excellent
06/05/2019
I bought home insurance and was pleasantly surprised by low price for an excellent product
I would recommend Aviva to a friend
- By:
- K199
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
K199
MLS76 gave this product an overall rating of
Buyer review
Poor customer service
04/05/2019
I asked for the policy wording of my motor policy to be put into my documents in My Aviva, but it is still not there. Nobody seems to understand what "policy wording" is. In fact is is the detailed wording of the motor policy. It is not the summary of the policy and it is not the schedule, and it is not the certificate.
- By:
- MLS76
- Gender:
- Male
- Age:
- 65 or over
Hi there, thanks for taking the time to leave us a review. Policy booklets are available via our website - (and can be located easily via a search engine too- just search for Aviva motor policy booklet) but I am sorry for the difficulties you have faced trying to access this. This would not show with the other documents (as they are all personal based documents, whereas the policy booklet is the same for all motor policies) Kind regards
John, Aviva Online Support Team
MLS76
Dodger gave this product an overall rating of
Buyer review
Good communication
30/04/2019
Renewed Home and Contents Insurance despite 12 per cent increase in premium, due to a claim during the last 12 months. Still seems good value, and renewing on line is straightforward. Have recently recommended Aviva Home Insurance to a family member, who has subsequently taken out a new Policy.
I would recommend Aviva to a friend
- By:
- Dodger
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Dodger