Overall rating
This product has been awarded an overall rating of from 357 customer reviews
Rating breakdown
357 reviews
- 5 stars awarded by 259 reviewers
- 4 stars awarded by 68 reviewers
- 3 stars awarded by 15 reviewers
- 2 stars awarded by 5 reviewers
- 1 stars awarded by 10 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus home insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
Supert gave this product an overall rating of
Buyer review
Smashing
20/02/2020
Very good experience, good value for a quality product. Slight issue with saved quotes, but v happy anyway
I would recommend Aviva to a friend
- By:
- Supert
- Gender:
- Female
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
Supert
Gramps gave this product an overall rating of
Buyer review
good service
20/02/2020
home & contents Ins easy to do online and good price with no interest on monthly payments.
I would recommend Aviva to a friend
- By:
- Gramps
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Gramps
Helen gave this product an overall rating of
Buyer review
New insurance
20/02/2020
I needed to buy a new insurance policy (first time for myself) - having looked at an insurance comparison website and tried to complete the information, I was very confused (it asked me questions I had no idea as to the answers, plus friends/colleagues didn't understand them either !), it was suggested to me to try Aviva - brilliant website, simple to use, questions I understood and could answer, good price quoted, and policy bought ... very quick & simple. Would recommend to anyone.
I would recommend Aviva to a friend
- By:
- Helen
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Helen
andy36 gave this product an overall rating of
Buyer review
great service
17/02/2020
Bought both car and house Insurance. was very quick to get quote and was a competitive price. I also like that I could change my address without any fee as I knew I would be moving house not long after purchase.
I would recommend Aviva to a friend
- By:
- andy36
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
andy36
mrsX gave this product an overall rating of
Buyer review
easy to arrange and reasonably priced
14/02/2020
household insurance that covered every thing our previous insurance covered at half the price
I would recommend Aviva to a friend
- By:
- mrsX
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
mrsX
Manos gave this product an overall rating of
Buyer review
Easy and straightforward
11/02/2020
Nothing more to add in detail. Do your market research and choose the best option according to your requirements!
I would recommend Aviva to a friend
- By:
- Manos
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Manos
rajkumar gave this product an overall rating of
Buyer review
Good Product
09/02/2020
Purchased the Aviva Plus Premium product, easy to answer questions made the product selection easy. Would have given 5 stars if I could have paid with Amex
I would recommend Aviva to a friend
- By:
- rajkumar
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
rajkumar
Kipp gave this product an overall rating of
Buyer review
Customer Service
09/02/2020
House Buildings and Content Insurance. Extended coverage of a higher value for a lower premium paid by monthly DD for no extra charge. On line system very good. Recognition by a discount as an existing customer (Car Ins), Backed up by paper as well as digital records.
I would recommend Aviva to a friend
- By:
- Kipp
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Kipp