AvivaPlus Home customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 356 customer reviews

Rating breakdown

356 reviews

  • 5 stars awarded by 259 reviewers
  • 4 stars awarded by 67 reviewers
  • 3 stars awarded by 15 reviewers
  • 2 stars awarded by 5 reviewers
  • 1 stars awarded by 10 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Filter reviews
Sort reviews
Rated 4.6/5 based on 356 customer reviews

Syed1010 gave this product an overall rating of 5 / 5

Buyer review

Simple and Excellent Value for Money

I was looking to home insurance and was directed through to Aviva from a price comparison website. The process was so simple and made easy to purchase. I am making a saving too! Brilliant!!!!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Syed1010

Johnt gave this product an overall rating of 5 / 5

Buyer review

Home insurance

Brought building and contents insurance at a good price with all the features I wanted.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Johnt

Chilton gave this product an overall rating of 4 / 5

Buyer review

OK - but need to start rewarding loyalty rather than penalising existing customers at renewal with 'hikes' in premium.

Upgraded Home Insurance as mistakenly bought Basic rather than regular. All done via Chat service. - Simple

I would recommend Aviva to a friend

By:
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Hi Chilton, thank you for insuring with us and I'm happy to hear our live chat service helped out. Prices can change with time as rating factors do, but with your AvivaPlus Home Insurance, we have a renewal price guarantee that reward loyalty. This guarantee means that at your next renewal, you'll get the same or an even better price than if you were a new customer to AvivaPlus. We are happy to have your business and I hope we'll remain competitive for you for years to come.

Yannis, Aviva Web Team

Chilton

Jaquarman gave this product an overall rating of 4 / 5

Buyer review

Easy peasy

Great no hassle got the quote no intrest to pay monthly also a good policy compared with others

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Jaquarman

LeviB74 gave this product an overall rating of 3 / 5

Buyer review

Some good some bad

Changed my home insurance to Aviva and although the policy itself is fine and what I want because I added some extras, I'm now unable to view my policy on the app or my online account. Still waiting one month later for Aviva to fix this!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
4 / 5

Thanks for taking the time to provide us with your review and my apologies for the online issues that you have encountered. I am currently liaising with our online team to investigate the issues and they will be in touch as soon as they have fixed the error.

Mike, Aviva Online Team

LeviB74

MarkyD gave this product an overall rating of 5 / 5

Buyer review

Online is easiest

My home buildings and contents insurance was due but the latest premium had gone up and whilst trying to negotiate a fairer price the latest Avivaplus ads came out in the newspapers and so I went online to see if I could get a better deal and this is exactly what I did (without the aid of any Aviva advisor) So my advice would be to go online and use Avivaplus.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MarkyD

BelindaB gave this product an overall rating of 5 / 5

Buyer review

Excellent price offered

I have given 5 stars based on the way it was easy to use the website and I also saved a lot of money compared to what I was paying previously for home and contents insurance. Being able to arrange cover online without needing to speak to somebody really appealed to me. The test of any insurance company is how easy and hassle free it is to make a claim but with any luck, I won't need to find out!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

BelindaB

MineralSurveyor gave this product an overall rating of 4 / 5

Buyer review

A Change of Insurer

I am new to Aviva but initially the insurance looks good value and comprehensive. I previously had high quality insurance but this year the premium foe House and Contents had increased 52%. This new insurance is similar for half the price.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

MineralSurveyor

Back to top