AvivaPlus Home customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 368 customer reviews

Rating breakdown

368 reviews

  • 5 stars awarded by 266 reviewers
  • 4 stars awarded by 72 reviewers
  • 3 stars awarded by 15 reviewers
  • 2 stars awarded by 5 reviewers
  • 1 stars awarded by 10 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.6/5 based on 368 customer reviews

BigJohn gave this product an overall rating of 5 / 5

Buyer review

Great service

Renewed for the 3rd year because of of the great service, quality product, great value for money price, highly recommended seller

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

BigJohn

MikeD gave this product an overall rating of 4 / 5

Buyer review

Good product but lacks Depth

Just purchased aviva plus house insurance very pleased with contents except restricted in paying in full. You are forced to pay a monthly premium and I belong to the old school of paying for everything up front.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

Thank you for your positive review Mike. AvivaPlus is on a subscription model and can be cancelled any time without an administration fee. As it's paid on card, there is also no interest charge whatsoever, so there is no extra fee for paying monthly (unlike traditional insurance products). I hope this helps explain why upfront/annual payment is not offered, but we appreciate and have noted your feedback on this matter.

Yannis, Aviva Web Team

MikeD

Stevie gave this product an overall rating of 5 / 5

Buyer review

Easy and value for money

Home insurance. One third the cost of the old policy I had with another company for 20 + years.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Stevie

Sally gave this product an overall rating of 4 / 5

Buyer review

Good so far

Not tried and tested yet but easy to purchase. Beware first payment goes out immediately not day you choose to pay

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Sally

Syed1010 gave this product an overall rating of 5 / 5

Buyer review

Simple and Excellent Value for Money

I was looking to home insurance and was directed through to Aviva from a price comparison website. The process was so simple and made easy to purchase. I am making a saving too! Brilliant!!!!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Syed1010

Johnt gave this product an overall rating of 5 / 5

Buyer review

Home insurance

Brought building and contents insurance at a good price with all the features I wanted.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Johnt

Chilton gave this product an overall rating of 4 / 5

Buyer review

OK - but need to start rewarding loyalty rather than penalising existing customers at renewal with 'hikes' in premium.

Upgraded Home Insurance as mistakenly bought Basic rather than regular. All done via Chat service. - Simple

I would recommend Aviva to a friend

By:
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Hi Chilton, thank you for insuring with us and I'm happy to hear our live chat service helped out. Prices can change with time as rating factors do, but with your AvivaPlus Home Insurance, we have a renewal price guarantee that reward loyalty. This guarantee means that at your next renewal, you'll get the same or an even better price than if you were a new customer to AvivaPlus. We are happy to have your business and I hope we'll remain competitive for you for years to come.

Yannis, Aviva Web Team

Chilton

Jaquarman gave this product an overall rating of 4 / 5

Buyer review

Easy peasy

Great no hassle got the quote no intrest to pay monthly also a good policy compared with others

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Jaquarman

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