AvivaPlus Home customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 369 customer reviews

Rating breakdown

369 reviews

  • 5 stars awarded by 266 reviewers
  • 4 stars awarded by 72 reviewers
  • 3 stars awarded by 15 reviewers
  • 2 stars awarded by 6 reviewers
  • 1 stars awarded by 10 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.6/5 based on 369 customer reviews

Jaquarman gave this product an overall rating of 4 / 5

Buyer review

Easy peasy

Great no hassle got the quote no intrest to pay monthly also a good policy compared with others

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Jaquarman

LeviB74 gave this product an overall rating of 3 / 5

Buyer review

Some good some bad

Changed my home insurance to Aviva and although the policy itself is fine and what I want because I added some extras, I'm now unable to view my policy on the app or my online account. Still waiting one month later for Aviva to fix this!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
4 / 5

Thanks for taking the time to provide us with your review and my apologies for the online issues that you have encountered. I am currently liaising with our online team to investigate the issues and they will be in touch as soon as they have fixed the error.

Mike, Aviva Online Team

LeviB74

MarkyD gave this product an overall rating of 5 / 5

Buyer review

Online is easiest

My home buildings and contents insurance was due but the latest premium had gone up and whilst trying to negotiate a fairer price the latest Avivaplus ads came out in the newspapers and so I went online to see if I could get a better deal and this is exactly what I did (without the aid of any Aviva advisor) So my advice would be to go online and use Avivaplus.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MarkyD

BelindaB gave this product an overall rating of 5 / 5

Buyer review

Excellent price offered

I have given 5 stars based on the way it was easy to use the website and I also saved a lot of money compared to what I was paying previously for home and contents insurance. Being able to arrange cover online without needing to speak to somebody really appealed to me. The test of any insurance company is how easy and hassle free it is to make a claim but with any luck, I won't need to find out!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

BelindaB

MineralSurveyor gave this product an overall rating of 4 / 5

Buyer review

A Change of Insurer

I am new to Aviva but initially the insurance looks good value and comprehensive. I previously had high quality insurance but this year the premium foe House and Contents had increased 52%. This new insurance is similar for half the price.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

MineralSurveyor

Lizz gave this product an overall rating of 2 / 5

Buyer review

Poor service for long timd customer

Was forced to change policy then given wrong information.

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
3 / 5
Value for money
2 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

I'm sad to hear of this, this isn't how customers should be treated. Did you manage to get everything sorted? We're really happy with our new AvivaPlus insurance it provides you with the service we anticipate.

Will, Aviva Social Media Team

Lizz

Swiss gave this product an overall rating of 5 / 5

Buyer review

Recent experience

Purchased Aviva plus products for car and house insurance. Went for premier cover in both cases. Very pleased with cover provided and service obtained over the phone when queries were answered. Thouroughly recomment Aviva .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Swiss

maggue gave this product an overall rating of 5 / 5

Buyer review

Superb service

I spoke with 2 people at arriva one for buildings and contents and the other fir car insurance. I was treated with respect, they both head of knowledge , were extremely helpful and the result was I purchased both products and great prices

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

maggue

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