AvivaPlus Home customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 368 customer reviews

Rating breakdown

368 reviews

  • 5 stars awarded by 266 reviewers
  • 4 stars awarded by 72 reviewers
  • 3 stars awarded by 15 reviewers
  • 2 stars awarded by 5 reviewers
  • 1 stars awarded by 10 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.6/5 based on 368 customer reviews

MikeH gave this product an overall rating of 5 / 5

Buyer review

AvivaPlus Home Insurance

My Home Insurance was due for renewal with another company so because I had my Motor Insurance with you I decided to get a quote and was very pleased to find how easy it was to obtain without the usual bull I have got from other Insurers it was so simple and at a price I could afford

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Lovely to hear you found our quote process so user friendly & thanks for insuring your home with us too this year. As an existing customer please do bear us in mind for cover at a discounted rate for any other policies such as Pensions, Life or Travel Insurance. Kind Regards

Jen, Aviva Social Media Response Team

MikeH

Gill gave this product an overall rating of 1 / 5

Buyer review

Unnessicery price increase

Had bought car insurance. My car is a 5 door. Aviva classed it as a 3 . When calleed wanted extra. And to start policy a day earlier wanted even more. Would have brought my premium to double the original amount. Wont be a customer again

By:
Gender:
Male
Age:
25 to 34

Gill

Mojo gave this product an overall rating of 5 / 5

Buyer review

Service

Purchased household buildings and contents and found the format used was easy to understand and simple to finalise by paying by monthly instalments without additional charges

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mojo

robo gave this product an overall rating of 5 / 5

Buyer review

Hi, I have already completed this survey and sent to you

Home Insurance, all very satisfactory, done by phone, because at the time your IT system was down, but staff extremely helpful.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

robo

James gave this product an overall rating of 5 / 5

Buyer review

Simple and clear, frictionless.

A comprehensive base offer with the flexibility to add relevant extras that suit me and I control

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54

James

Spanner gave this product an overall rating of 5 / 5

Buyer review

Home insurance Aviva plus

Great cover, extremely competitively priced. On par with another household name product but so much cheaper. Perfect especially if you're budgeting & there's no charges for amending or cancelling.

I would recommend Aviva to a friend

By:
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Spanner

Matey gave this product an overall rating of 4 / 5

Buyer review

Bargain

Excellent cover home and contents as cover was in block purchase with the lease holders

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Matey

Clive gave this product an overall rating of 5 / 5

Buyer review

great Customer service

I found the process of getting a quote for House & Contents insurance, simple, speedy and efficient.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Clive

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