AvivaPlus Home customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 368 customer reviews

Rating breakdown

368 reviews

  • 5 stars awarded by 266 reviewers
  • 4 stars awarded by 72 reviewers
  • 3 stars awarded by 15 reviewers
  • 2 stars awarded by 5 reviewers
  • 1 stars awarded by 10 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Filter reviews
Sort reviews
Rated 4.6/5 based on 368 customer reviews

JanP gave this product an overall rating of 5 / 5

Buyer review

Rewards loyalty

Bought Home insurance and was pleased to have discount for having other Aviva products. Also very competitive.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5

JanP

labbylady gave this product an overall rating of 4 / 5

Buyer review

easy process

I have both house and contents and car insurance with Aviva

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

labbylady

Jono86 gave this product an overall rating of 5 / 5

Buyer review

Great value

Great value. Not tied in. Previous excellent customer service. Expected great renewal rate.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jono86

Pange gave this product an overall rating of 4 / 5

Buyer review

Online shopper

Car and previously home insurance Very happy with service. All questions answered and staff always helpful and explained.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pange

positively19 gave this product an overall rating of 5 / 5

Buyer review

fault free, rapid, clear transaction

Household insurance purchased, devoid of the usual relatively long winded form filling and at a reasonable price !

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

positively19

Gillymilly gave this product an overall rating of 5 / 5

Buyer review

Straight forward insurance company.

At last a easy to fill in application form with a choice of 3 bands of cover to suit your pocket. Each band was explained what was and what was not covered . No waffling . That’s what I like to see. So many insurance companies have more small print / condition/exemptions that I’m confused as to what I am purchasing, well not with a viva .

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gillymilly

Steve gave this product an overall rating of 5 / 5

Buyer review

Great customer service

House and contents insurance. Great website so simple and easy to use.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Steve

agare gave this product an overall rating of 5 / 5

Buyer review

real easey to deal with staff and very helpfull

first car insurance well done next year my home insurance shotup so got a price from aviva saved 100 pounds

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

agare

Back to top