AvivaPlus Home customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 368 customer reviews

Rating breakdown

368 reviews

  • 5 stars awarded by 266 reviewers
  • 4 stars awarded by 72 reviewers
  • 3 stars awarded by 15 reviewers
  • 2 stars awarded by 5 reviewers
  • 1 stars awarded by 10 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.6/5 based on 368 customer reviews

Sooty gave this product an overall rating of 5 / 5

Buyer review

Top Quality home insurance

I bought Avivaplus buildings and contents insurance using the web site which was clearly explained and easy to use.

I would recommend Aviva to a friend

By:
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sooty

Kaz569 gave this product an overall rating of 5 / 5

Buyer review

Car insurance

Very quick and easy to follow and set up. Nice and easy to understand, and fantastic value for money when compared to other companies. All inclusive package to cover everything without having to add extras which increase your policy.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Kaz569

MargotB gave this product an overall rating of 5 / 5

Buyer review

Great customer service

We bought 2 cars polisy and keep renew last 5 years as they not getting up a very year and home polisy. Excellent customer service.

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MargotB

Peppers gave this product an overall rating of 5 / 5

Buyer review

Looks to be a great new product

Great to have a straight forward Home Insurance Policy, hopefully I won't need to test the claims service but I am confident with Aviva that should I ever need to all will be good. A small technical issue buying online due to the new policy.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Peppers

DrDD gave this product an overall rating of 5 / 5

Buyer review

Clear forms

Easy to understand choices with clear cost implications.

I would recommend Aviva to a friend

By:
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

DrDD

Weedee gave this product an overall rating of 5 / 5

Buyer review

Site is very easy to use

I have both car and home insurance with Aviva. Switching my home insurance saved me 92 pounds per annum

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Weedee

Gordo3 gave this product an overall rating of 4 / 5

Buyer review

Home insurance

My renewal for home insurance came through with another company and it had increased again. I enquired and switched to Aviva for better cover at a better price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Gordo3

annfreda gave this product an overall rating of 5 / 5

Buyer review

Excellent customer service

Your patience, good advice and offered a very good product

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

annfreda

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