Overall rating
This product has been awarded an overall rating of from 369 customer reviews
Rating breakdown
369 reviews
- 5 stars awarded by 266 reviewers
- 4 stars awarded by 72 reviewers
- 3 stars awarded by 15 reviewers
- 2 stars awarded by 6 reviewers
- 1 stars awarded by 10 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus home insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
annfreda gave this product an overall rating of
Buyer review
Excellent customer service
04/02/2019
Your patience, good advice and offered a very good product
I would recommend Aviva to a friend
- By:
- annfreda
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
annfreda
Peggysue gave this product an overall rating of
Buyer review
Premium
28/01/2019
Heating & Boiler Insurance payment was good to start with now gone up considerably don’t know why.
- By:
- Peggysue
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 1 / 5
- Value for money
- 1 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 1 / 5
Peggysue
whatsyours gave this product an overall rating of
Buyer review
payment
26/01/2019
I would have liked to have been able to pay the premium up front instead of monthly direct debit
I would recommend Aviva to a friend
- By:
- whatsyours
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 3 / 5
whatsyours
john gave this product an overall rating of
Buyer review
Just right
22/01/2019
Covers house to 500000Monthly renewable Reasonable price. Easy web site Simple and straightforward.
I would recommend Aviva to a friend
- By:
- john
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
john
Downland gave this product an overall rating of
Buyer review
Excellent price and the process online was simple to follow.
18/01/2019
I bought house and contents insurance. I got more cover for the contents and also received travel insurance as a bonus all for a much better price than the best and final offer from my previous insurer.
I would recommend Aviva to a friend
- By:
- Downland
- Gender:
- Female
- Age:
- 55 to 64
Downland
Anniej gave this product an overall rating of
Buyer review
Great Home Insurance
13/01/2019
Avivaplus appears to be a new concept for Home Insurance and it is straight forward and easy to use. There are three choices of cover and I chose the Premium cover as it covered everything adequately.
I would recommend Aviva to a friend
- By:
- Anniej
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Anniej
Davyboy gave this product an overall rating of
Buyer review
Competitive Defaqto rated policy
13/01/2019
I bought the Aviva Plus home insurance Premier version online. Completing the form on the website was straightforward and easy to understand. The quoted price was good in comparison to other leading names in the marketplace and significantly less than my renewal quote from my existing insurance provider who had recently gone over to Aviva. I used the online chat on the website to confirm a couple of questions I had. This worked very well and enabled some quick responses to be given. After signing up I received the login details for MyAviva and had a minor issue with login which was quickly resolved via a toll free call to the Aviva help line. So far it all looks like a good service from a trusted name.
I would recommend Aviva to a friend
- By:
- Davyboy
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Davyboy
Johnty gave this product an overall rating of
Buyer review
insurance
31/12/2018
Building & contents satisfied with cost And monthly payments
I would recommend Aviva to a friend
- By:
- Johnty
- Gender:
- Male
- Age:
- 65 or over
Johnty