Overall rating
This product has been awarded an overall rating of from 369 customer reviews
Rating breakdown
369 reviews
- 5 stars awarded by 266 reviewers
- 4 stars awarded by 72 reviewers
- 3 stars awarded by 15 reviewers
- 2 stars awarded by 6 reviewers
- 1 stars awarded by 10 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus home insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
Martin gave this product an overall rating of
Buyer review
Great choice
24/02/2020
Bought, direct from the company, household buildings and contents insurance having been quoted by my present broker and using price comparison websites. The cover provided is better and more readily understandable than some and is also much better value for money. Their communication and service has been excellent.
I would recommend Aviva to a friend
- By:
- Martin
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Martin
VolvoS40 gave this product an overall rating of
Buyer review
Cheaper than another company's price last year!
22/02/2020
Buildings and contents insurance. Really good, except the first monthly payment was taken forthwith, rather than at the start of the cover. I guess it will just end sooner.
I would recommend Aviva to a friend
- By:
- VolvoS40
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
VolvoS40
RAYMO217 gave this product an overall rating of
Buyer review
Absolutely cannot complain about anything such good service
22/02/2020
I purchased home insurance rang round a few companies but Aviva stood out with the knowledge and friendly attitude of staff
I would recommend Aviva to a friend
- By:
- RAYMO217
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
RAYMO217
Cricket gave this product an overall rating of
Buyer review
Great website
22/02/2020
Buildings and contents insurance was easy to set up. Less detail required and premium was lower than current provider Hope to renew next year with similar pricing
I would recommend Aviva to a friend
- By:
- Cricket
- Gender:
- Female
- Age:
- 65 or over
Cricket
Supert gave this product an overall rating of
Buyer review
Smashing
20/02/2020
Very good experience, good value for a quality product. Slight issue with saved quotes, but v happy anyway
I would recommend Aviva to a friend
- By:
- Supert
- Gender:
- Female
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
Supert
Gramps gave this product an overall rating of
Buyer review
good service
20/02/2020
home & contents Ins easy to do online and good price with no interest on monthly payments.
I would recommend Aviva to a friend
- By:
- Gramps
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Gramps
Helen gave this product an overall rating of
Buyer review
New insurance
20/02/2020
I needed to buy a new insurance policy (first time for myself) - having looked at an insurance comparison website and tried to complete the information, I was very confused (it asked me questions I had no idea as to the answers, plus friends/colleagues didn't understand them either !), it was suggested to me to try Aviva - brilliant website, simple to use, questions I understood and could answer, good price quoted, and policy bought ... very quick & simple. Would recommend to anyone.
I would recommend Aviva to a friend
- By:
- Helen
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Helen
andy36 gave this product an overall rating of
Buyer review
great service
17/02/2020
Bought both car and house Insurance. was very quick to get quote and was a competitive price. I also like that I could change my address without any fee as I knew I would be moving house not long after purchase.
I would recommend Aviva to a friend
- By:
- andy36
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
andy36