AvivaPlus Home customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 368 customer reviews

Rating breakdown

368 reviews

  • 5 stars awarded by 266 reviewers
  • 4 stars awarded by 72 reviewers
  • 3 stars awarded by 15 reviewers
  • 2 stars awarded by 5 reviewers
  • 1 stars awarded by 10 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.6/5 based on 368 customer reviews

Jude gave this product an overall rating of 5 / 5

Buyer review

Very competitive policy in terms of cover and premium

Due to the very competitive premium I went for the highest level of cover which gives me peace of mind that the insurance more than adequately covers my needs.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jude

Phil gave this product an overall rating of 4 / 5

Buyer review

Les Nuages

Replaced existing house insurance when my bank pulled out of business. Same underwriter better cover and less exspensive.Good service and assistance over phone to spread cost over a year with no extra cost. Contents also added without having to itermise each item. Although have Policy on line awaiting hard copy to study and store separately.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Phil

Beekeeper52 gave this product an overall rating of 5 / 5

Buyer review

Simplicity

A comprehensive yet simple process, despite an IT hiccup. The ‘pay monthly’ and absence of admin charges during the term of the policy we’re deciding factors. Unlike with some insurers, the fact that our central heating is oil fired was not an issue.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Beekeeper52

mascott2 gave this product an overall rating of 5 / 5

Buyer review

great customer service

Straight forward quote system with professional and friendly telephone customer service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

mascott2

nicelahore gave this product an overall rating of 5 / 5

Buyer review

Excellent customer services

Excellent customer services, better renew price every year.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

nicelahore

trudg gave this product an overall rating of 5 / 5

Buyer review

great service

I have just got house insurance with aviva . Previously have two cars insured . Been easy to arrange and set up.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

trudg

BigAl gave this product an overall rating of 5 / 5

Buyer review

Efficiency

Aviva insurance is easy to follow and understand, and the rates quoted are realistic. I look forward to them quoting me for vehicle insurance when the time comes.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

BigAl

Mick gave this product an overall rating of 5 / 5

Buyer review

Easy WEB SITE

Great value for money and the website is easy to navigate.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mick

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