Overall rating
This product has been awarded an overall rating of from 369 customer reviews
Rating breakdown
369 reviews
- 5 stars awarded by 266 reviewers
- 4 stars awarded by 72 reviewers
- 3 stars awarded by 15 reviewers
- 2 stars awarded by 6 reviewers
- 1 stars awarded by 10 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus home insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
Timpson8 gave this product an overall rating of
Buyer review
Good value, easy to choose cover details.
03/02/2020
I switched my home and contents insurance to Aviva following buying car insurance with them recently. Two reasons - mainly the cost was less than half what I had been paying for apparently identical cover, and the simplicity of choosing, editing and understanding the products. The only hiccup was in actually buying the product - it was easy enough to save the chosen details but the site initially refused to let me recover the quote and to pay. This took several attempts over a few days but all ended happily ever after thank you!
I would recommend Aviva to a friend
- By:
- Timpson8
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 3 / 5
Timpson8
Jude gave this product an overall rating of
Buyer review
Very competitive policy in terms of cover and premium
03/02/2020
Due to the very competitive premium I went for the highest level of cover which gives me peace of mind that the insurance more than adequately covers my needs.
I would recommend Aviva to a friend
- By:
- Jude
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Jude
Phil gave this product an overall rating of
Buyer review
Les Nuages
02/02/2020
Replaced existing house insurance when my bank pulled out of business. Same underwriter better cover and less exspensive.Good service and assistance over phone to spread cost over a year with no extra cost. Contents also added without having to itermise each item. Although have Policy on line awaiting hard copy to study and store separately.
I would recommend Aviva to a friend
- By:
- Phil
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Phil
Beekeeper52 gave this product an overall rating of
Buyer review
Simplicity
02/02/2020
A comprehensive yet simple process, despite an IT hiccup. The ‘pay monthly’ and absence of admin charges during the term of the policy we’re deciding factors. Unlike with some insurers, the fact that our central heating is oil fired was not an issue.
I would recommend Aviva to a friend
- By:
- Beekeeper52
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Beekeeper52
mascott2 gave this product an overall rating of
Buyer review
great customer service
29/01/2020
Straight forward quote system with professional and friendly telephone customer service.
I would recommend Aviva to a friend
- By:
- mascott2
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
mascott2
nicelahore gave this product an overall rating of
Buyer review
Excellent customer services
26/01/2020
Excellent customer services, better renew price every year.
I would recommend Aviva to a friend
- By:
- nicelahore
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
nicelahore
trudg gave this product an overall rating of
Buyer review
great service
08/01/2020
I have just got house insurance with aviva . Previously have two cars insured . Been easy to arrange and set up.
I would recommend Aviva to a friend
- By:
- trudg
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 3 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
trudg
BigAl gave this product an overall rating of
Buyer review
Efficiency
06/01/2020
Aviva insurance is easy to follow and understand, and the rates quoted are realistic. I look forward to them quoting me for vehicle insurance when the time comes.
I would recommend Aviva to a friend
- By:
- BigAl
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
BigAl