Update your details

Income protection is designed to help you cover the costs of living if a period of illness or accidental injury prevents you from returning to work. To make sure things go smoothly it's vital that we have your most up-to-date details. Things like knowing your current address, your preferred contact information and your sick pay arrangements can help us if, or when, you need to make a claim.

Please select the appropriate tab below to find out what you need to do to claim.


If you need to update your details at all, you can call direct on 0845 900 0828.

Monday to Friday
8.30am - 5.30pm
8.30am - 2.00pm

If you took out your income protection policy before March 2015, the number to call is 0800 158 3119.

Monday to Friday
8.30am - 5.30pm

Calls to and from Aviva may be monitored and/or recorded.

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Have a question?

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Ex Friends Life

How to contact us

You’ll find the contact details for the original provider of your policy below.

Friends Provident

Email: health.claims@dgaviva.com
Call: 0345 266 2255
Fax: 0345 600 0624
Mail: Health Claims Committee
PO BOX 1550

Bupa Health Assurance or Friends Life

Your policy number will begin with the letter R, H, F or L.

Call:0800 001 4276


Please use the contact details provided on the Contact us page.

AXA Sunlife Direct

Call:0345 366 1645


Call: 0345 304 0401

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