Live chat information
If you're an existing customer with a Motor, Home or Travel policy, you can access your policy details on MyAviva
You should be able to self-service with MyAviva, however if you need support our Live Chat advisors are here to help.
To chat, simply log into MyAviva and follow the below steps:
- Use the ''Profile'' button
- Select ''Chat now''
Please note Live Chat is subject to availability between the opening hours of Monday to Friday 8am - 8pm, Saturday - 8:30 - 5pm and Sunday 10am - 4pm.
If you don't yet have a policy with us, please use our contact details page to find the right number to call us on.
Explore more frequently asked questions
Whether you want to change your details, make a claim or understand more about our products, you can find answers to FAQs by category.
Home insurance and Heating & Boiler Cover
FAQ search tool
Not found the answer you need yet? If you have a particular question, try our FAQ search tool.