Can I make a critical illness claim over the phone?

Yes. You can make a claim over the phone by calling 0800 015 1142. Our UK-based claims team will discuss your claim and can complete the claim form for you. This tends to be the quickest way to get the claim process started.

If you're considering making a claim, see our claims process. If your policy was previously Friends Life, contact us.

For our joint protection, telephone calls may be recorded and/or monitored.

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Coronavirus updates, help and support

We're having to do a few things a little differently right now, here's all the latest information about our different policies, including COVID-19 specific frequently asked questions, and the best way to contact us.

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