Do you need to see original documents for a death claim?

Yes. We need to see the original death certificate and can’t accept a copy. We may also need to see original copies of the document proving your legal entitlement to deal with the estate (eg grant of representation). We'll return these to you as soon as we can. See our claims process.

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Coronavirus updates, help and support

We're having to do a few things a little differently right now, here's all the latest information about our different policies, including COVID-19 specific frequently asked questions, and the best way to contact us.

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