Do you need to see original documents for a death claim?
Yes. We need to see the original death certificate and can’t accept a copy. We may also need to see original copies of the document proving your legal entitlement to deal with the estate (eg grant of representation). We'll return these to you as soon as we can. See our claims process.
Explore more frequently asked questions
Whether you want to change your details, make a claim or understand more about our products, you can find answers to FAQs by category.
FAQ search tool
Not found the answer you need yet? If you have a particular question, try our FAQ search tool.