Make an Income Protection claim

Our team of experts is here to help

Get your claim started

Claiming on your Income Protection policy is easy. Please take a few moments to find out how best to get in touch and how the process works.

How to get in touch

It’s best to call us to get your claim started. This way we can make sure we’ve got all we need to get to work straight away.

Aviva customers

Phone us

0800 158 3105

Monday to Friday: 8:30am - 5:00pm

Bought your policy with another provider?

Select your policy provider from the list below

Friends Provident

Bupa Health Insurance or Friends Life


AXA Sunlife Direct


How it works

Step 1

Let us know

Start your claim by getting in touch with us using the contact details above. Please let us know as soon as you can so we can get you the help you need.


Step 2

Making your claim

We’ll talk you through making your claim and find out more about how we can support you.

Step 3

We’ll do the rest

Once your claim is successful you’ll begin to receive your benefit after the time agreed in your policy. We’ll also give you ongoing support from our team of consultants and clinicians to help with any health problems that are preventing you from going back to work. 

Our claims and rehabilitation team

We offer more than just financial help. Our team of specialists gives you practical advice and support to get you back to work. 

Rehabilitation case managers (RCMs)

Our RCMs are trained in counselling and vocational rehabilitation, giving practical advice and emotional support when you need it most. Working with our consultants and clinicians they’ll get you the treatment and support services you need to help your recovery.

Specialist clinicians

Working with your case manager to work out your best treatment options our team of clinicians including doctors, mental health nurses, specialist physiotherapists, occupational therapists, occupational health advisers and nurse specialists in mental health, cardiology, oncology, orthopaedics, rheumatology, midwifery and women’s health.

Vocational rehabilitation consultants (VRCs)

Our consultants get a detailed understanding of the support and services you need by visiting your home or workplace. All our consultants have a Certified Disability Management Professional (CDMP) certificate accredited by the National Institute of Disability Management and Research.

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Important information

For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.