Income protection claims

Let’s get your claim moving

Making an income protection claim

If something happens, we’re here for you. You can start your claim online or give us a call – whichever’s easier for you. 

We’ll take a look at your claim and do our best to support you while you get better and back to work. To get started, we’ll need to have a chat with you about your job and the injury, illness, or condition that’s stopping you from working.

You can help us process your claim as quickly as possible by making sure you have a few things to hand:

  • your name and contact details
  • your policy number
  • your condition or symptoms
  • your occupation
  • proof of your before-tax annual salary
  • your GP’s contact details

More than just a payout

There’s more to us than help paying your bills while you can’t work — we’ll also connect you with experts who’ll be with you on your path to recovery.

  • Rehabilitation case managers

    They’re trained in counselling and work rehabilitation, and they’ll be there to give you advice and emotional support as you get back to your best.

  • Specialist clinicians

    The type of help you need is going to depend on your condition. From physiotherapists to mental health nurses, and orthopaedics to oncology, your case manager will work with our specialists to tailor your rehabilitation to your needs.

  • Vocational rehabilitation consultants

    Our Certified Disability Management Professionals will visit your home and, if necessary, your workplace so they can understand exactly what kind of support you need.

Contact us

We’re always here to support you — if something happens, let us know as soon as you can.

Start a claim online "Start a claim online"

Or call us on

0800 158 3105

Monday to Friday: 8:30am - 5:00pm

Weekends Closed

Calls to 0800 numbers are free from UK landlines and mobiles. To protect us all, calls may be recorded and monitored. Our opening hours may be different depending on which team you need to speak to.

Lady smiling at laptop, while at home

If you bought your policy with another provider

You might have a policy that you bought with another insurer. If so, use the contact details in this section to start your claim.

Numbers beginning 01 are charged at national call rates. To protect us all, calls may be recorded and monitored.

Friends Provident

Bupa Health Insurance or Friends Life


AXA Sunlife Direct


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