Get your claim started
Claiming on your Income Protection policy is easy. Please take a few moments to find out how best to get in touch and how the process works.
How to get in touch
It’s best to call us to get your claim started. This way we can make sure we’ve got all we need to get to work straight away.
Bought your policy with another provider?
Select your policy provider from the list below
Bupa Health Insurance or Friends Life
AXA Sunlife Direct
Our claims and rehabilitation team
We offer more than just financial help. Our team of specialists gives you practical advice and support to get you back to work.
Rehabilitation case managers (RCMs)
Our RCMs are trained in counselling and vocational rehabilitation, giving practical advice and emotional support when you need it most. Working with our consultants and clinicians they’ll get you the treatment and support services you need to help your recovery.
Working with your case manager to work out your best treatment options our team of clinicians including doctors, mental health nurses, specialist physiotherapists, occupational therapists, occupational health advisers and nurse specialists in mental health, cardiology, oncology, orthopaedics, rheumatology, midwifery and women’s health.
Vocational rehabilitation consultants (VRCs)
Our consultants get a detailed understanding of the support and services you need by visiting your home or workplace. All our consultants have a Certified Disability Management Professional (CDMP) certificate accredited by the National Institute of Disability Management and Research.
Take a look at our latest news and guides.
How much does a funeral cost?
With the cost of funerals rising over the last decade, the cost of saying goodbye to your loved one may come as a surprise to you.
How to plan your funeral
Forward planning the practicalities of a funeral can be a great comfort, here are some of the key things to think about when choosing a prepaid funeral plan.
6 myths about life insurance
If you're thinking of getting life insurance, you might have come across a few common misconceptions while doing your research.
Want to switch your life insurance policy?
You might regularly review or change your car or home insurance policy. But is it worth doing the same with your life insurance?
Understanding critical illness cover
Find out more about the different types of critical illness cover available and what might be right for your family.
How does life insurance work?
From how much life insurance costs to who gets the money if you die during the policy term, here’s a simple guide to life insurance and how it works.
What is mortgage protection insurance?
Mortgage protection insurance is a type of term life insurance. Find out more about how mortgage protection insurance works, and how it can help you here.
What's the difference between life insurance and life assurance?
Life insurance and life assurance are terms that are often used interchangeably – but is there a difference?
Think you can't afford life insurance? You're not alone
Read our 4 top tips on how to make the cost of life insurance more manageable.
Within a few years of taking out critical illness cover, Linda received some bad news, completely out of the blue. Fortunately we could help her during this difficult time.
The difference between a death in service policy and life insurance
Understand the difference and why you might need both.
Should I buy a single or joint life insurance policy?
Understand the difference between both policies.
Understanding life insurance
Explore our different types of cover.
What is term life insurance?
There are 3 different types of term life insurance.
What happens to debt when someone dies?
Our guide to how finances are managed and debts are dealt with after a loved one passes away.
What happens to life insurance after divorce?
A simple guide to separating your life insurance policies if your relationship breaks down.
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.