Income protection claims

• Tell us you need to make a claim as soon as you can, so we can get the process under way.
• We’ll call you for a detailed chat about your job and the condition you have. That helps us get the information we need, and we can line up extra support to help you get better and back in work.
• We’ll ask for medical information, usually from your GP, and proof of your salary before you were off work. 
• We’ll tell you if your claim’s successful, and what happens next.

To speed things up, try to have this information ready before you start:

• your name and contact details 
• your policy number
• your condition or symptoms
• your occupation 
• your annual salary, before tax 
• your GP’s contact details.

Make a claim over the phone

If you bought your policy direct with us, here's the number to call if you want to make a claim by phone:

Calls may be monitored or recorded. Calls to 0800 number from UK landlines and mobiles are free. Numbers that start with 03 are charged at national call rates, and may depend on your network provider. Our opening hours may be different depending on which team you need to speak to.

If you bought your policy with another insurer, the number you need to call will be under your provider’s name: