Make an Income Protection claim
Our team of experts is here to help
Get your claim started
Claiming on your Income Protection policy is easy. Please take a few moments to find out how best to get in touch and how the process works.
How to get in touch
It’s best to call us to get your claim started. This way we can make sure we’ve got all we need to get to work straight away.
Aviva customers
Phone us
Monday to Friday: 8:30am - 5:00pm
Bought your policy with another provider?
Select your policy provider from the list below
Friends Provident
Bupa Health Insurance or Friends Life
AXA
AXA Sunlife Direct
Winterthur
How it works
Let us know
Start your claim by getting in touch with us using the contact details above. Please let us know as soon as you can so we can get you the help you need.
Making your claim
We’ll talk you through making your claim and find out more about how we can support you.
We’ll do the rest
Once your claim is successful you’ll begin to receive your benefit after the time agreed in your policy. We’ll also give you ongoing support from our team of consultants and clinicians to help with any health problems that are preventing you from going back to work.
Our claims and rehabilitation team
We offer more than just financial help. Our team of specialists gives you practical advice and support to get you back to work.
Rehabilitation case managers (RCMs)
Our RCMs are trained in counselling and vocational rehabilitation, giving practical advice and emotional support when you need it most. Working with our consultants and clinicians they’ll get you the treatment and support services you need to help your recovery.
Specialist clinicians
Working with your case manager to work out your best treatment options our team of clinicians including doctors, mental health nurses, specialist physiotherapists, occupational therapists, occupational health advisers and nurse specialists in mental health, cardiology, oncology, orthopaedics, rheumatology, midwifery and women’s health.
Vocational rehabilitation consultants (VRCs)
Our consultants get a detailed understanding of the support and services you need by visiting your home or workplace. All our consultants have a Certified Disability Management Professional (CDMP) certificate accredited by the National Institute of Disability Management and Research.
Life articles
Take a look at our latest news and guides.
Want to switch your life insurance policy?
You might regularly review or change your car or home insurance policy. But is it worth doing the same with your life insurance?
Want to switch your life insurance policy?
Understanding critical illness cover
Find out more about the different types of critical illness cover available and what might be right for your family.
What is critical illness cover?
How does life insurance work?
From how much life insurance costs to who gets the money if you die during the policy term, here’s a simple guide to life insurance and how it works.
Understand life insurance
What is mortgage protection insurance?
Mortgage protection insurance is a type of term life insurance. Find out more about how mortgage protection insurance works, and how it can help you here.
Learn more
What's the difference between life insurance and life assurance?
Life insurance and life assurance are terms that are often used interchangeably – but is there a difference?
Discover more
Think you can't afford life insurance? You're not alone
Read our 4 top tips on how to make the cost of life insurance more manageable.
Affordable life insurance
The difference between a death in service policy and life insurance
Understand the difference and why you might need both.
Know the difference
Should I buy a single or joint life insurance policy?
Understand the difference between both policies.
Single or joint?
Understanding life insurance
Explore our different types of cover.
Watch our video
What is term life insurance?
There are 3 different types of term life insurance.
Explore term life insurance
What happens to debt when someone dies?
Our guide to how finances are managed and debts are dealt with after a loved one passes away.
Settling debts after death
What happens to life insurance after divorce?
A simple guide to separating your life insurance policies if your relationship breaks down.
Life cover after divorce
What is critical illness cover?
Critical Illness Cover pays out a lump sum to help cover costs should you fall ill. Find out how it could benefit you and your loved ones.
Learn about this cover
A financial guide to starting a family
Whether you're a new parent or have a little one on the way, here are our top tips for setting up your family's new finances.
New family finances
What is common law marriage?
See our top tips to help you protect your family's finances if you choose not to marry.
Finances for couples
Important information
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.