Help and support with your policy

With our chatbot you’ll get:

  • Round-the-clock availability
  • The latest information and resources, selected by our experts
  • The quickest route to a solution

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Use MyAviva to make a claim fast.

You can also view and update a claim, use Live Chat, access policy details and documents, change your email address and find exclusive offers.

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It’s easy to tell us what you need

You can manage your policy in lots of ways of by logging into MyAviva. If you can’t find what you’re looking for in there, don’t worry. Just choose the query that fits and fill out a short form and we’ll have you sorted in no time.

How do I make a health insurance claim?

I need to make a health insurance claim for myself

I need to update my existing health claim

I have a general health insurance enquiry or want to do something else

I need to make a health insurance claim for someone on my policy

I need to update an existing health claim for someone on my policy

Health insurance

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Your health insurance questions answered

Frequently asked questions

Answering your FAQs about health insurance, to do with your and your family's cover, claims, pre-existing conditions, managing your policy and more.