Contact us about Travel Insurance
Find out how to get in touch
Please manage your policy in MyAviva or email us.
Find more information on COVID-19 and travel insurance on our Coronavirus: travel insurance page.
Make a claim online – it's easy
If it’s not an emergency, the easiest way to start your claim is online. Make sure you have these ready before you start:
- Policy number – you can find this in MyAviva
- Your personal details, plus details of anyone else claiming on this policy
- Details about your trip, for example, date of travel, airline (if it's relevant)
Travel insurance emergency claims
Lines are open 24 hours a day
Travel insurance non-emergency claims in the UK
Monday to Friday: 8:00am 6:00pm
Saturday: 8:00am 4:00pm
Sunday and bank holidays: Closed
Travel insurance non-emergency claims abroad
Monday to Friday: 8:00am 6:00pm
Saturday 8:00am 4:00pm
Sunday and bank holidays: Closed
Monday to Friday: 8:00am - 6:00pm
Saturday: 9:00am - 3:00pm
Sunday and bank holidays: 10:00am 2:00pm
Haven't found what you're looking for?
See our contact us page for a full directory.
Other reasons to get in touch
Find out more about working with us, plus how to get in touch if you’ve got a media enquiry.
Need help? Ask our chatbot
Important information
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.