Contact us about Travel Insurance

Find out how to get in touch

Please manage your policy in MyAviva or email us.

Find more information on COVID-19 and travel insurance on our Coronavirus: travel insurance page.

Make a claim online – it's easy

If it’s not an emergency, the easiest way to start your claim is online. Make sure you have these ready before you start: 

  • Policy number – you can find this in MyAviva
  • Your personal details, plus details of anyone else claiming on this policy
  • Details about your trip, for example, date of travel, airline (if it's relevant)


View your documents online

You can now view your documents online by logging in to MyAviva.

Travel insurance emergency claims

01603 208 044

Lines are open 24 hours a day

Travel insurance non-emergency claims in the UK

0345 030 6983

Monday to Friday: 8:00am 6:00pm

Saturday: 8:00am 4:00pm

Sunday and bank holidays: Closed

Travel insurance non-emergency claims abroad

+44 1603 603 716

Monday to Friday: 8:00am 6:00pm

Saturday 8:00am 4:00pm

Sunday and bank holidays: Closed

Customer service

Manage your policy in MyAviva or email us.

Monday to Friday: 8:00am - 6:00pm

Saturday: 9:00am - 3:00pm

Sunday and bank holidays: 10:00am 2:00pm

Alternatively, you can contact us through:

Facebook @AvivaUK

Twitter @AvivaUK

Haven't found what you're looking for?

See our contact us page for a full directory.

Need help? Ask our chatbot

Important information

For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.