Get support right away

With our online assistant you’ll get:

  • Round the clock availability
  • The latest information and resources, selected by our experts
  • The quickest route to a solution

Who did you take your policy out with?

So that we can get you to the right place, please choose one of the options below.

Have you tried MyAviva?

Keep your policy close wherever you travel

When you take out cover directly with us, details are only a tap or two away in MyAviva, your secure online account. No matter where you are and whatever the time back home, in MyAviva you can:

  • View your documents
  • Renew your policy
  • Start a claim
Log in to MyAviva Register for MyAviva

It’s easy to tell us what you need

Choose the online form that suits your query best, so we can help you more quickly.

Contact us about travel insurance

Find out how to get in touch.

Make a claim online – it's easy

If it’s not an emergency, the easiest way to start your claim is online. Make sure you have these ready before you start: 

  • Policy number – you can find this in MyAviva
  • Your personal details, plus details of anyone else claiming on this policy
  • Details about your trip, for example, date of travel, airline (if it's relevant)


View your documents online

You can now view your documents online by logging in to MyAviva.

Travel insurance emergency claims

01603 208 044

Lines are open 24 hours a day

Travel insurance non-emergency claims in the UK

0345 030 6983

Monday to Friday: 8:00am - 6:00pm

Saturday: 8:00am - 4:00pm

Sunday and bank holidays: Closed

Travel insurance non-emergency claims abroad

+44 1603 603 716

Monday to Friday: 8:00am - 6:00pm

Saturday 8:00am - 4:00pm

Sunday and bank holidays: Closed

Travel insurance customer service

0345 030 8715

Monday to Friday: 8:00am - 6:00pm

Saturday: 9:00am - 3:00pm

Sunday: 10:00am - 2:00pm

Bank holidays: 10:00am - 4:00pm

Alternatively, you can contact us through:

Facebook @AvivaUK

Twitter @AvivaUK

Your travel insurance questions answered

Important information

For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.