Contact us about travel insurance
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- Round the clock availability
- The latest information and resources, selected by our experts
- The quickest route to a solution
Who did you take your policy out with?
So that we can get you to the right place, please choose one of the options below.
Aviva
Barclays
HSBC
Marks & Spencer Bank
first direct
Have you tried MyAviva?
Keep your policy close wherever you travel
When you take out cover directly with us, details are only a tap or two away in MyAviva, your secure online account. No matter where you are and whatever the time back home, in MyAviva you can:
It’s easy to tell us what you need
Choose the online form that suits your query best, so we can help you more quickly.
Contact us about travel insurance
Find out how to get in touch.
Make a claim online – it's easy
If it’s not an emergency, the easiest way to start your claim is online. Make sure you have these ready before you start:
- Policy number – you can find this in MyAviva
- Your personal details, plus details of anyone else claiming on this policy
- Details about your trip, for example, date of travel, airline (if it's relevant)
View your documents online
You can now view your documents online by logging in to MyAviva.
Travel insurance emergency claims
Lines are open 24 hours a day
Travel insurance non-emergency claims in the UK
Monday to Friday: 8:00am - 6:00pm
Saturday: 8:00am - 4:00pm
Sunday and bank holidays: Closed
Travel insurance non-emergency claims abroad
Monday to Friday: 8:00am - 6:00pm
Saturday 8:00am - 4:00pm
Sunday and bank holidays: Closed
Travel insurance customer service
Monday to Friday: 8:00am - 6:00pm
Saturday: 9:00am - 3:00pm
Sunday: 10:00am - 2:00pm
Bank holidays: 10:00am - 4:00pm
Your travel insurance questions answered
Frequently asked questions
These dig into the topics we're asked about most, including travel with a medical condition, having to cancel your holiday, and cover for winter sports.
Coronavirus support
Read all our latest information around COVID-19 and what happens if it causes issues with your travel plans, from a positive test to local lockdowns.
Important information
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.