Find more information on COVID-19 and travel insurance on our Coronavirus: travel insurance page
Make a claim online – it's easy
If it’s not an emergency, the easiest way to start your claim is online. Make sure you have these ready before you start:
- Policy number – you can find this in MyAviva
- Your personal details, plus details of anyone else claiming on this policy
- Details about your trip, for example, date of travel, airline (if it's relevant)
View your documents online
You can now view your documents online by logging in to MyAviva.
Monday to Friday: 8:00am - 6:00pm
Saturday: 9:00am - 3:00pm
Sunday and bank holidays: 10:00am - 2:00pm
Please note: our opening hours may vary in the days and weeks ahead
Haven't found what you're looking for?
See our contact us page for a full directory.
Other reasons to get in touch
Find out more about working with us, plus how to get in touch if you’ve got a media enquiry.
Still need help? Ask our chatbot.
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.