Contact us about Travel Insurance

Find out how to get in touch

The coronavirus is having a huge impact on our call centres

If you can, please manage your policy in MyAviva or email us.

Make a claim online – it's easy

If it’s not an emergency, the easiest way to start your claim is online. Make sure you have these ready before you start: 

  • Policy number – you can find this in MyAviva
  • Your personal details, plus details of anyone else claiming on this policy
  • Details about your trip, for example, date of travel, airline (if it's relevant)


View your documents online

You can now view your documents online by logging in to MyAviva.

Emergency claims

01603 208 044

Lines are open 24 hours a day

Non-emergency claims in the UK

0345 030 6983

Lines are open 24 hours a day

Non-emergency claims abroad

+44 1603 603 716

Lines are open 24 hours a day

Customer service

Due to high call volumes, if you are able to, please manage your policy in MyAviva or email us.

Monday to Friday: 8:00am - 8:00pm

Saturday: 8:30am - 5:00pm

Sunday: 10:00am - 4:00pm

Please note: our opening hours may vary in the days and weeks ahead.

Alternatively, you can contact us through:

Facebook @AvivaUK

Twitter @AvivaUK

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Important information

For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.