Coronavirus latest

The rules for travel can change unexpectedly because of COVID-19 restrictions, both in the UK and abroad . Before booking any trip, it's crucial to make sure you fully understand the financial risks, and book with flexible options wherever possible.

Travel insurance protects you against unforeseen and unexpected events, but it doesn’t cover all circumstances. Please make sure you understand the terms and conditions of your booking and any travel insurance policy you intend to buy.

Foreign, Commonwealth and Development Office (FCDO) advice

You’ll need to check the FCDO website for advice on your destination before you book a trip or buy your travel insurance (whichever is later). Under your policy terms and conditions, you won’t be covered for any claim if you travel against FCDO or other government advice.

FCDO travel advice gives you COVID-19 guidance and tells you about the risks of travelling abroad. Their advice is constantly being reviewed, and they may advise against non-essential travel to some countries and territories. Different countries have different entry requirements – for example, you might need a negative COVID-19 test or proof of vaccination to enter. You might need to quarantine when you get there, and some countries still aren’t accepting visitors.

You can also stay up to date with the latest foreign travel advice on the GOV.UK website.

Entry requirements when you return to the UK

You’ll need to check the entry requirements for when you return to the UK. This is essential, as they may vary depending on where you’re returning from. England, Wales, Scotland and Northern Ireland have slightly different rules, so you’ll need to know about the rules that apply to you.

Telling us if you’ve had COVID-19

If you have already bought a policy and you or anyone covered by your policy has previously tested positive for COVID-19, you only need to tell us if you’ve been prescribed medication by your doctor, visited hospital or A&E, or have been referred for investigations or treatment. If this applies to you or anyone covered by your policy, you’ll need to tell us and we’ll ask you some medical screening questions to confirm if we can cover the condition. You should check the medical conditions section of your policy documents.

Your questions answered

We’ve had plenty of questions from our travel insurance customers, and we’ve given answers to many of them here. If you have a question that isn’t covered here, please contact us.

FCDO and Government travel rules

Am I covered to travel to a country if FCDO advice against travel is in place?

If countries are added to the red list, will I be covered to travel?

If the country I'm travelling to is added to the red list and I want to cancel my trip, will I be covered?

If there are border closures or a stay-at-home lockdown at my intended destination, or a foreign government bans non-essential travel from the UK, will I be covered if I need to cancel my trip?

Quarantine and Self-Isolation

If the country I’m in is added to the red list unexpectedly, will you cover hotel quarantine costs when I return to the UK?

If I'm unexpectedly quarantined at an airport and can't continue my trip because of a medical assessment, temperature check or test result, am I covered?

If I get COVID-19 or I’m advised to self-isolate before I travel, am I covered?

If I’m advised to self-isolate while I’m abroad, am I covered?

If I’m advised to self-isolate while I’m on a UK holiday, am I covered?

COVID-19 and Vaccinations

If I get COVID-19 while I'm abroad, am I covered for medical treatment?

I’ve previously had COVID-19. Do I need to tell you and how will this affect my cover?

If I can't travel because I haven't had my COVID-19 vaccinations, or don’t meet the entry requirements for the country I’m travelling to, am I covered?

Proof of travel insurance

My tour operator has asked me to show them proof of insurance. Where can I get this?

MyAviva

Manage your policy with MyAviva

You can find policy information and make changes through your secure online account.

  • View your policies
  • See your documents
  • Update your details
  • Start a claim

Download the MyAviva app

The MyAviva app is just a tap away. Visit the iTunes App Store or Google Play Store to get started.