We’re closely monitoring the ongoing situation and advice from The Foreign and Commonwealth Office (FCO) who help UK citizens make judgements about travelling to particular countries.
On April 4th the FCO advised British people against all non-essential travel worldwide indefinitely due to unprecedented international border closures and other restrictions. They’ve also advised British people travelling abroad to return to the UK as all countries may restrict travel without notice.
If you’re currently abroad, please visit the FCO website for current advice on getting home.
Travel insurance covers you for non-refundable costs, meaning you should contact your airline, travel or accommodation provider first to find out what your options are.
If you booked a now cancelled package holiday, your travel provider must give you a full refund under the Package Travel Regulations 2018. You can also contact your payment provider refunds if you paid for any part of your trip with a credit or debit card or PayPal.
How to get in touch
As we continue to adapt to the situation, you can help us prioritise our customers with the most urgent needs.
If you want to make changes to your policy, for example, see if you can do this online by logging in to MyAviva.
Otherwise, please choose the most suitable option for you.
Your questions answered
We’ve had plenty of questions from our travel insurance customers, and we’ve given answers to many of them here. If you have a question that isn’t covered here, please contact us.
What should I do if I need to make a claim?
What will I need to make a travel insurance claim?
How long will it take for my claim to be processed
What should I do if the airline or travel provider cancels my flight from the UK?
Given the nature of the situation, should I cancel my trip straight away?
I booked my trip and paid the deposit before the FCO advised against all but essential travel and UK government lockdown guidelines came into effect, I’m now due to make another payment or pay the final balance. What should I do?
If I have optional travel disruption cover and can’t travel because of the FCO advice or UK Government guidelines, can I make a cancellation claim?
I don’t have optional travel disruption cover, can I make a cancellation claim
I have an existing policy and am planning to book a new trip. If the FCO advice or UK Government lockdown guidelines are still in place when I’m supposed to travel, will I be covered to cancel my trip?
My travel provider refunded me for a trip I booked before the FCO advice or UK Government lockdown guidelines came into effect and I want to use the refund to book a new trip. Will I be covered if I later need to cancel due to COVID-19 restrictions?
I have an existing policy and can’t go on my UK-based trip due to the UK Government lockdown. Am I covered for cancelling my trip?
I’m currently abroad and I need to come home early or I’m stuck abroad due to the FCO's advice or local travel restrictions. Can you help?
My future travel plans haven’t yet been cancelled however my airline or travel provider has offered to change my travel dates, but the options don’t suit me. Will my insurance refund me if I cancel?
If I miss my scheduled return flight because my hotel is in lockdown, can I claim for any additional living expenses such as meals and drinks?
I work in the HM Armed Forces, Emergency Services or a Government Department and have been asked to cancel my trip to support the COVID-19 outbreak. Can I claim on my travel insurance for cancellation of my trip?
If I’m quarantined at an airport and can’t fly because of a medical assessment, am I covered for a full refund of the cost of my/my family’s trips? Will my policy cover the cost of another flight home?
If I contract COVID-19 while I’m on a trip, am I covered for medical treatment overseas?
If I travel to a country which the FCO has advised against travel/all but essential travel, will that invalidate my travel insurance?
Manage your policy with MyAviva
You can find policy information and make changes through your secure online account.
- View your policies
- See your documents
- Update your details
- Start a claim
Download the MyAviva app
The MyAviva app is just a tap away. Visit the iTunes App Store or Google Play Store to get started.
Coronavirus and our other policies
If you have another type of policy with us, or you’re interested in taking one out, find out what you need to know in the current situation.