Apply for payment deferral

Customers that are eligible can defer their monthly payment and that payment will be spread over the remaining months of the insurance term. You can do this for up to three months.

This is available for monthly payments on our Aviva Direct, Quotemehappy and General Accident, Home, Motor, Motorcycle and personal van policies.

Yes, the deferred payment will be spread over the remaining term of your insurance policy. The overall premium for the term of your policy won’t change but it will increase your future payments.

This is available to customers with an active policy who have made at least one payment. If you have renewed cover with us, your first payment on your new policy can be deferred if you meet the eligibility criteria.

You can complete an online form here where you will be asked to confirm you meet one of the eligibility criteria.

You would be eligible if:

• You have an Aviva direct car, motorcycle, home, or personal van insurance policy and you pay your premium monthly
• The policy is active and you’ve made at least one payment
• Unfortunately, if you have no further payments or only one further monthly payment due, we can't defer your payment
• You're the policyholder and you, your spouse/partner or the primary named vehicle driver on the multi-car policy:
  – have been made unemployed at any point after 1 March 2020, or
  – are experiencing significant financial difficulty as a result of a temporary reduction in income caused by Covid-19

Payments can be deferred one month at a time (up to three times in total).

We cannot defer annual payments. Customers can switch to monthly payments by logging onto MyAviva and making the change at renewal. If you are considering this, please consider your options carefully as some policies charge you more to pay monthly.

You need to meet the eligibility criteria to proceed with your payment deferral.

Yes. You can continue to make changes to your policy.

You can apply for a payment deferral for any eligible product (Home, Motor, Motorcycle and Personal Van). You will need to make a separate application for each.