Heating and Boiler Cover
Sorry, currently this isn't available to new customers
Your Heating and Boiler Cover
If you're an existing Heating and Boiler Cover customer you're in the right place to find information about your policy. Full details of your cover are available in the policy documents sent to you. This cover is currently not available to new customers.
Levels of cover
| Included with Heating cover | Included with Heating and Plumbing cover | Included with Heating, Plumbing, Electrics and Security cover | |
|---|---|---|---|
| Gas boiler service and carbon monoxide detector check (detector included) | Yes | Yes | Yes |
| Repairs to gas boilers and central heating (once they pass the health check) | Yes | Yes | Yes |
| Gas boiler replaced if we can’t fix it – if under 7 years old you only pay your chosen excess, if 7 years or over you’ll need to contribute £500 as well as your chosen excess | Yes | Yes | Yes |
| Repairs to leaking pipes, joints and drains | No | Yes | Yes |
| Unblocking of sinks, toilets and pipes | No | Yes | Yes |
| Repairs to electrical wiring | No | No | Yes |
| Protect your home following damage to the roof | No | No | Yes |
| Repairs to external windows and door locks that secure your property | No | No | Yes |
| Removal of mice, rats, wasps or hornet nests | No | No | Yes |
What's not covered
We can't cover any plumbing, electrical or security problems within the first 14 days of your cover - but we’ll provide you with a quote for repairs. Other things not included in cover are:
Heating exclusions
- External gas supply pipe (responsibility of National Grid)
- Any gas appliances, oil-fired heating systems or under-floor heating
Plumbing exclusions
- Showers
- Repairs to external guttering, rainwater downpipes and soakaways
Electrics and Security exclusions
- Household appliances
- Replacing locks or lost keys if you have access to another set
Take a look at our terms and conditions for full details of what's not covered.
Important documents
You will find your policy documents in MyAviva.
Insurance product information document - heating
PDF (88.2 KB)
Insurance product information document - heating and plumbing
PDF (84.6 KB)
Insurance product information document - heating, plumbing, electrics and security
PDF (82.8 KB)
Terms and conditions
PDF (750.2 KB)
About our insurance services
PDF (328.8 KB)
How our claims process works
Whatever happens, we’re here when you need us – online and over the phone.
Get in touch
Need to make an emergency claim? Call us anytime on 0345 030 7310.
Or if you’d like to book an appointment for non-urgent repairs, simply log in to MyAviva (as long as you don’t have an excess on your policy).
Arrange an engineer
We’ll arrange for a HomeServe-approved engineer to come out at a time to suit you.
That’s it – simple
We’re here to help around the clock – so no more worrying about being left in the dark.
Looking for more cover?
We’ve got a range of products to protect what’s important to you
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Contact us
Still need help? Give us a call.
Monday to Friday: 8:00am - 8:00am
Saturday: 8:00am - 4:00pm
Sunday: 10:00am - 4:00pm
^ For our joint protection, telephone calls may be recorded and/or monitored. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.