Make costly repair bills a thing of the past
You rely on your heating and hot water every day. From just £12.50 a month, you could count on our experts to help fix your heating, plumbing or electrics to get your home warm and working again if something goes wrong. Just pay the first £50 excess per claim 1 and we’ll take care of the rest.
Gas boiler service
As part of your cover we’ll check your gas boiler and carbon monoxide detector each year to make sure they’re working, as they should be
Approved engineers and parts
HomeServe’s approved engineers will get the job done. And, for extra peace of mind, all parts are guaranteed for 12 months
Boiler replacement promise
You shouldn’t ever have to be without a boiler, so if we find we can’t repair yours then we’ll help you to replace it
Choose from 3 types of cover
| Heating £12.50 per month | Heating and plumbing £15.50 per month | Heating, plumbing, electrics and Security £18.50 per month | |
|---|---|---|---|
| Gas boiler service and carbon monoxide detector check (detector included) | |||
| Repairs to gas boilers and central heating (once they pass the health check) | |||
| Gas boiler replaced if we can’t fix it – if under 7 years old you only pay your chosen excess, if 7 years or over you’ll need to contribute £500 as well as your chosen excess |
| ||
| Repairs to leaking pipes, joints and drains | |||
| Unblocking of sinks, toilets and pipes | |||
| Repairs to electrical wiring | |||
| Protect your home following damage to the roof | |||
| Repairs to external windows and door locks that secure your property | |||
| Removal of mice, rats, wasps or hornet nests |
With these prices you'll pay the first £50 on every claim. You can also choose to pay £0 excess – get a quote to check the price for that option.
What's not covered
We can't cover any plumbing, electrical or security problems within the first 14 days of your cover - but we’ll provide you with a quote for repairs. Other things not covered include:
| Heating exclusions |
External gas supply pipe (responsibility of National Grid) Any gas appliances, oil-fired heating systems or under-floor heating |
| Plumbing exclusions |
Showers Repairs to external guttering, rainwater downpipes and soakaways |
| Electrics & Security exclusions |
Household appliances Replacing locks or lost keys if you have access to another set |
Take a look at our terms and conditions for full details of what's not covered.
Eligibility
To take out our heating and boiler cover:
- You must live in your own home (not a rented or sub-divided property) in the UK (excluding NI, the Channel Islands and Isle of Man)
- Your home must be heated by natural gas and can’t be used for business purposes
- Your property cannot be a flat, maisonette, mobile home or bedsit
- Your boiler must also pass the health check we carry out to make sure it’s safe. If your boiler fails the health check, we’ll give you a full refund of any premiums you’ve paid
Important documents
If you already have insurance with us, you'll find the documents for your policy in MyAviva.
Insurance product information document - heating
PDF (88.2 KB)
Insurance product information document - heating and plumbing
PDF (84.6 KB)
Insurance product information document - heating, plumbing, electrics and security
PDF (82.8 KB)
Terms and conditions
PDF (750.2 KB)
About our insurance services
PDF (328.8 KB)
How our claims process works
Whatever happens, we’re here when you need us – online and over the phone.
Get in touch
Need to make an emergency claim? Call us anytime on 0345 030 7310.
Or if you’d like to book an appointment for non-urgent repairs, simply log in to MyAviva (as long as you don’t have an excess on your policy).
Arrange an engineer
We’ll arrange for a HomeServe-approved engineer to come out at a time to suit you.
That’s it – simple
We’re here to help around the clock – so no more worrying about being left in the dark.
Looking for more cover?
We’ve got a range of products to protect what’s important to you
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Contact us
Still need help? Give us a call.
Monday to Friday: 8:00am - 8:00am
Saturday: 8:00am - 4:00pm
Sunday: 10:00am - 4:00pm
^ For our joint protection, telephone calls may be recorded and/or monitored. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.